EZDrummer lite upgrade problem (win xp)

[Audio Slave]

Hi everyone,
Trying to install the EZDrummer lite upgrade, but after downloading and beginning installation, the installer stops and a message
with the following pops up: “Error 1309.Error reading from file: C:DOCUME~1UserLOCALS~1TempRar$DI01.750program files
ToontrackEZDrummerHelpMenuEZCore.pdf, Verify that the file exists and that you can access it.” 

Each time that I clicked on “Ignore” the pop-up asked for a new set of “program files”.

1st attempt was with EZDrummer Lite, Solo and EZCocktail installed and working >>> 2nd attempt, removed all files relating to EZDrummer lite, Cocktail and Solo, in the registry and with the Win XP uninstaller, etc. then downloaded EZDrummer lite upgrade only and ran installer with the same results – “Error 1309.Error reading from file: C:DOCUME~1UserLOCALS~ etc. etc.

The correct EZdrummer Lite Upgrade (PC) was selected and downloaded. Any help will be greatly appreciated.

Topic

[Scott]

See this FAQ (from the http://www.toontrack.com/support/):

http://www.toontrack.com/helpdesk/issue_view_portal.asp?ID=1436

Scott Sibley - Toontrack
Technical Advisor

[Audio Slave]

Hi Scott,

Here is an excerpt from the FAQ instructions – the bold text signifies the steps that were causing my problems. Initially, I was using a WinRar utility, until seeing this FAQ, whereupon I switched to Windows built in
extraction tool. 

“If you are getting an error message containing ‘Error 1309’, this is most likely because you are attempting to run the installer without extracting the downloaded zip archive. Please right click the downloaded zip file and choose ‘Extract all’. We strongly recommend using Windows’ built in extraction tool for this. Please remember to check for updates once you have run the main installer.”

After following all of the instructions per the FAQ, the EZDrummer Lite upgrade installed & authorized successfully, along with EZCocktail and SOLO. This was followed by successful installations/authorizations of my downloaded EZX expansions. Everything is now working! The fact that I was able to get my problems resolved and now have EZDrummer up and running on my PC, on a weekend, is very impressive tech support by any standard.

Much appreciation, Thanks Scott

-AS

 

[Author]

Replies