Ezdrummer 2 64-bit can’t find plug-in + how to uninstall?

[Two blind mice]

I’m running Windows 10 Pro in 64-bit mode.

I just bought Ezdrummer 2, downloaded it, then used the Program Manager to install first the 32-bit version and then the 64-bit version.

Because my C: disk is a small SSD drive, I changed the installation directory for the big sound files in the 32-bit version to be a directory on my D: disk.

The 32-bit installation seemed to go OK, and if I run the 32-bit program, I see drums and they make sounds when I mouse-click on them.

When I installed the 64-bit version, I wasn’t asked questions about which directories to install to. I assumed that the program had decided to use the choices I made when installing the 32-bit version.

But, when I try to run the 64-bit program, I get an error message saying “The EZ-drummer plug-in could not be found in the location expected. [more text after this]”

I’m confused about how the program could install itself, but then couldn’t find the plug-in.

Also, I’ve decided I don’t to have both versions on my computer. Is there a way to uninstall the 32-bit version and keep the 64-bit version?

If not, it’s fine with me to uninstall both. Maybe then I can install the 64-bit version in such a way that it can find the plug-in.

Thanks in advance for your help!

EZdrummer version: 2.2.2
Operating system: Windows 10

Topic

[Two blind mice]

I figured it out.

[huli50]

Hey TBM, glad you figured it out.  I am not so lucky.  I think you may be configuring your install the same as me.  On initial install, I chose to install the VST and the sound library on an external drive (network drive), but installed the standalone on my laptop hard drive.  Is that similar to what you did?

After initial install, everything seems to work fine, both stand alone and VST.  I assume the sound library is being read off my network drive but not sure how to check that.

I have seen that there are two updates available to me: EZD v2.2.2 and a sound library v1.1.2.  Have you been able to install either of these?  I get errors, which I think stem from where I installed the sound library.

EZdrummer version: 2.1.8
Operating system: Windows 10

[Two blind mice]

Hi huli50, sorry you’re having issues. On a PC running Windows 10 Pro, I first installed both the 32-bit and 64-bit versions of EZDrummer 2, with the 64-bit having problems. I then uninstalled *both* versions (which took a bit of detective work).

Then I reinstalled the 64-bit version, as follows:
– EZdrummer program on my system disk at C:\Program Files\Toontrack\Ezdrummer
– EZdrummer VST also on my system disk at C:\Program Files\VstPlugins\Toontrack [blockquote]
– EZdruumer sound files on my second installed disk at D:\Toontrack\EZdrummer [these files are large: 3.2 GB]

I did this with the Toontrack Program Manager. The Program Manager then told me about the updates, and, when I said to install them, it did. So far as I can tell, this worked because, when I run EZdrummer 2 and click on the Menu, then “About EZdrummer”, it tells me I’m running version 2.2.2, which is the updated version.

Hope this helps!

EZdrummer version: 2.2.2
Operating system: Windows 10

1

Thanked by: huli50

[huli50]

Thanks.  That helps.  I think the only difference between our two installations was where I put the VST.  However, I don’t see how that is preventing me from updating to 2.2.2.  I still get a ‘EZDrummer 2 was not detected on your system’ error.  I’ve opened a help desk ticked with Toontrack to get assistance.

As for the sound files, since my last post, I was able to update my sound files in a more round-about way.  Apparently, when I install an update or even an EZX sound library, it wants to install in the default C:\Program Files\Common Files\Toontrack\EZDrummer folder.  I let it install there, and then I manually copy the files onto my network drive.  Once I copy it there, the Toontrack Program Manager recognizes it as being installed.  It’s a pain but it works.  It sounds like you were you able to point the installer to your D-drive instead of the default path.  How did you do that?  And is your D-drive an external drive or just a partition of your internal drive?

EZdrummer version: 2.1.8
Operating system: Windows 10

• This post was modified 3 years, 8 months ago by huli50.

[John]

Hi huli50.

are you saying that you chose to Custom install sound libraries to an external drive when you first installed EZdrummer 2 but installations still Default to your system drive?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[huli50]

Yes, John, that’s right.  On initial install, I chose my network drive to install the sound libraries.  It did so successfully as I tested EZD2 standalone before I tried to update the out-of-the-box sound files or install another EZX.  Then when I updated my sound files through Toontrack Product Manager, it seemed to get upset at me that it didn’t find the sound files to update.  Something like: Sound library error: One or more required files are missing.

After some guessing, I put a copy of the sound files from my network drive back onto my laptop in the default location.  Then when I did the update, the sound file install was successful and I could see some additional files added.   Toontrack PM still didn’t recognize that I installed it, even though I got the confirmation window from the installer.  So I copied the entire updated sound file directory from the laptop back to my network drive and shortly after Toontrack PM indicated that the sound files were updated and installed.  I tested EZD2 and it seemed to work fine.  I deleted my laptop copy of the sound files, and EZD2 still found the sounds fine.  This leads me to believe that EZD2 is indeed looking at my network drive for sound files, as I originally intended.

I did the same method for the two EZXs that I bought.  Took a while, but those also installed on my local drive first, then I migrated them to the network drive.

I take it that I shouldn’t have to do all that.

[Author]

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