EZDrummer 2.1.1 Update Fail

[Department of Recording Industry]

I have EZDrummer 2.0.1 (build 9238) plug-in and standalone host versions installed and working perfectly on 30 lab Mac workstations running Yosemite 10.10.5. The workstations are 27″ iMacs, Late 2013, 3.5 GHz Intel Core i7, 24 GB memory, and each has an external USB 3 hard drive where the EZDrummer libraries reside. Every workstation can access the 24 kit libraries as all of our EZD2 and SDX MIDI packs so there is no problem with EZD2 (or Superior Drummer 2 which we also have installed) locating the kit and MIDI libraries on the external drive. See attachments.

When I try to run the Updater.pkg in the EZdrummer_Update_MAC_211.dmg download, however, I receive a dialog box with the following message (see attachment):
“Repository unavailable. The location where EZdrummer normally stores its sounds is invalid. This update cannot proceed without a working EZdrummer 2 installation.”

Please advise soonest. Thanks, Darryl

Topic

[John]

Hi,

what happens if you run the full 2.0.2 installer? Can you run the 2.1.1 update after that?

John Rammelt - Toontrack
Technical Advisor

[Department of Recording Industry]

Yes, I can run the 2.1.1 updater now that I’ve downloaded the full EZdrummer installer (not the updater package), but this isn’t an acceptable answer. EZdrummer 2.0.2 is running fine on all workstations, so it is ridiculous for me to re-run the installer. More so, it is *very” inconvenient and cumbersome to run both 2.0.2 and 2.1.1 installers individually on 30 workstations because Toontrack doesn’t offer an updater.pkg which can be used with Apple Remote Desktop’s Install function. I’m able to copy the .dmg files to the workstations using Apple Remote Desktop, but I nonetheless have to login individually to each workstation to run both. Additionally, the full installer takes considerably more time to run than the 2.0.2 updater (which received the same error as the 2.1.1 updater) so I’m further delayed in my work.

Why can’t we get a 2.1.1 updater that simply works with externally located libraries?

[John]

Hi,

I have forwarded this to my colleagues and I will get back as soon as I know more.
Thank you for your patience.

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

did you create a symlink/alias to the external hard drives on your workstations?
Delete the symlink/alias in your Library/Application Support folder and EZdrummer 2 should recreate a valid path in the plist when browsing for the sounds, so you can run the update.

John Rammelt - Toontrack
Technical Advisor

[Department of Recording Industry]

There was an EZDrummer2 symlink in /Library/Application Support which I suspect was created during the full installation (i.e., I didn’t create the symlink). Anyway, I removed it on 2 workstations, ran EZD in standalone, browsed for the sound libraries when prompted, and witnessed the 3 plist files (com.toontrack.ezdrummerhost.plist being the key file in this instance) being created in ~/Library/Preferences.

However, I still get the same error with the 2.1.1 updater. So at this point, I need to move forward with 13 of the workstations because of student assignments which are coming due soon. If you could continue to investigate the problem for an easier remedy on the other 17 workstations, I would greatly appreciate it.

[Rogue]

it sounds like the plug-in is falling back on the user domain, could it be that /Users/Shared/Toontrack/ is locked for writing? this certainly would explain why you were able to sort out the issue on a test workstation by installing the full product + update.

Check and open writing privileges recursively on the folder mentioned above, or if not acceptable in your environment use the defaults command to populate com.toontrack.superior.auezdrummer.plist with he appropriate value* for the SourcePath key.

* appropriate value would be the path to your EZdrummer repository, ending ‘/EZDrummer’ (without trailing slash)

Rogue Marechal - Toontrack
Configuration Manager

[Department of Recording Industry]

OK, permissions on the /Users/Shared/Toontrack/Preferences folder were in fact specifically set to 755, and the 2.1.1 upgrade ran fine when I changed the permissions recursively to 777 (after removing the EZDrummer alias and launching EZD2 to locate the libraries and establish the plist files). Kind of cumbersome still, but less time-consuming than the full 2.0.2 install. Thanks for the permissions tip, and consider this issue closed.

[Author]

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