EZD2 crashes instantly Standalone or DAW. HELP!

[Justin]

I have the latest version of OSX on my MAC. I downloaded EZDRUMMER2 installed it no problem then when I tried to register it said authorization failed. So I tried Offline Auth and it said i had the wrong code, which i JUST downloaded from the actual site. My Serial was all correct i double checked everything. Thought maybe it was the updates so I downloaded the updates, installed them and restarted my Mac, tried again but this time when I tried to open the stand alone app it crashed almost instantly. tried to open it in my DAW same result. PLEASE HELP!

Topic

[John]

Hi,

please try the following:

Open Finder and click ‘Go’ in the Menu, then hold ‘Alt/Option’ so that the ‘Library’ entry become visible and click it.
Next, go to ‘Application Support/Toontrack/EZdrummer’ and delete MidiDB, MidiDB_fav, MidiDB-shm, MidiDB-wal (if they exist). Expand the ‘OnlineMidi’ folder and do the same.

Next launch EZdrummer 2 standalone and check the version number in the interface.

John Rammelt - Toontrack
Technical Advisor

[Justin]

When I Open the stand alone and click on the interface, the “About EZDrummer” is “Greyed out” I’m unable to click on it.

My authorization page was there and I tried to authorize it again, which before wouldn’t work, and somehow it did this time!!

Please let me know if I have to replace anything that I’ve deleted (if it will effect the program) and how to do so.

Thank you for your help so far! Much appreciated!

[Justin]

One More problem, when I try to open up the plug-in in Garageband it asks for authorization and says authorization failed. Any Ideas?

[John]

Hi,

are you able to launch standalone but not the plugin?
Please download and run the 2.1.1 update available in your Toontrack account on the updates tab.

John Rammelt - Toontrack
Technical Advisor

[Justin]

Ive tried to re-download and installing the Update 3 different times. Even tried restarting and the same result “Authorization failed, contact support.” . It authorized in the Stand alone but not in my DAW. This is super frustrating, Ive never had so much trouble with an install of a program in the past and for the money you’d think it wouldn’t be so trouble some.

[Author]

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