EZBass is crashing in Cakewalk

[SnowdIn]

I’ve been using EZBass fine for several weeks but suddenly it’s crashing every time I attempt to create a track with it in Cakewalk, and it’s causing the DAW to abruptly close with every crash. A few times I have gotten a pop-up box giving me a crash dump folder file path which includes:

\EZbass\Version 1.1.2 (build 30760) [64-bit VST3]-20211217-021526.dmp.

I’m not sure if that has any significance. I have tried reinstalling it but it didn’t help. I am able to open EZbass in stand-alone mode.

Please help! Thanks.

EZbass version: 1.1.2
Operating system: Windows 10

Topic

[Olof Hermansson]

Hi,

Could you attach such a dmp file, please?

If you go to “VST Settings” in the Cakewalk preferences and uncheck “Hide Related VST2 Plug-Ins”, try to add the EZbass VST2 instead of VST3, maybe it works?

We have tested the VST3 extensively in Cakewalk and have not been able to get any crash. Could you take screenshots of the following, please:

• Preferences > Audio > Driver Settings
• Preferences > Audio > Playback and Recording
• The “Insert Soft Synth Options” window shown when you try to add EZbass.

Olof Hermansson - Toontrack
Coder

[SnowdIn]

The dump file defaulted to a spreadsheet on my computer so hopefully it makes some sense.

EZbass version: 1.1.2
Operating system: Windows 10

[SnowdIn]

Looks like I wasn’t able to send the dump file. Here’s a screenshot of the pop-up box that I get sometimes when trying to arm EZbass, although it doesn’t appear every time. Let me know if you still need the dump file and I will keep trying to send it.

EZbass version: 1.1.2
Operating system: Windows 10

[Olof Hermansson]

Yes, please try again to attach it, either with the original filename or in a zip file.

When you select EZbass in your third screenshot, do you get a “Insert Soft Synth Options” dialog? If so, please take a screenshot of it.

Olof Hermansson - Toontrack
Coder

[SnowdIn]

Hopefully it attached this time.

I do get that dialogue when dragging the plug-in from the bin.

EZbass version: 1.1.2
Operating system: Windows 10

• This post was modified 3 years, 6 months ago by SnowdIn.

[Olof Hermansson]

Thanks, will try to reproduce it.

Does the VST2 work? (See my first reply.)

Olof Hermansson - Toontrack
Coder

[SnowdIn]

I figured out what happened, although I’m not sure why this should have the effect that it did.

In a previous project I “printed” the EZbass MIDI onto an auxiliary track so I could archive the plug-in and save CPU usage. After unchecking the archive button on the track I closed that project and opened the one that I was having trouble with EZbass in. I can now arm a track with EZbass as if there was never an issue. It would be interesting to know what is causing this. I can try changing the plug-in to a VST2 setting and see if this has any effect on this behavior.

EZbass version: 1.1.2
Operating system: Windows 10

[Olof Hermansson]

I thought it crashed immediately when you tried to insert a new instance of EZbass? If not, please describe exactly what you did before the crashes. Did it happen in new projects or only in a particular one?

But no more crashes happening now?

Btw, I couldn’t open the dmp file, it seems to have been re-saved by some text/spreadsheet program. If you get a new crash, please send the zipped dmp file without trying to open it first.

Olof Hermansson - Toontrack
Coder

[Keith Dunwoody]

Having the same issue. Attempting to add EZbass to a new track in Cakewalk by Bandlab Version: 2021.12 (Build 101, 64-bit). results in a crash to the DAW.  I uninstalled and reinstalled via PM, no change. Thanks in advance for your help.

EZbass version: 1.1.2
Operating system: Windows 10

[SnowdIn]

Yes it crashes immediately in a new project. I archived it in an old project in which it was working fine. I then began a new project which is when it began crashing. I decided to see if arching it in the previous project was the problem so I turned off the archive feature in that previous project and it began working properly in the new one. Archiving EZbass in one project effected it in another.

[Olof Hermansson]

Keith Dunwoody wrote:

Having the same issue. Attempting to add EZbass to a new track in Cakewalk by Bandlab Version: 2021.12 (Build 101, 64-bit). results in a crash to the DAW.  I uninstalled and reinstalled via PM, no change. Thanks in advance for your help.

EZbass version: 1.1.2
Operating system: Windows 10

Also in new projects without other plug-ins?

Please post screenshots of the following:

• Preferences > Audio > Driver Settings
• Preferences > Audio > Playback and Recording
• The “Insert Soft Synth Options” window shown when you try to add EZbass.

If you are using an ASIO device, please check if it helps to use WASAPI instead.

Check if the EZbass VST2 works better.

Olof Hermansson - Toontrack
Coder

[Olof Hermansson]

SnowdIn wrote:

Yes it crashes immediately in a new project. I archived it in an old project in which it was working fine. I then began a new project which is when it began crashing. I decided to see if arching it in the previous project was the problem so I turned off the archive feature in that previous project and it began working properly in the new one. Archiving EZbass in one project effected it in another.

Okay, strange…

Olof Hermansson - Toontrack
Coder

[Keith Dunwoody]

Here you are.

So I changed the VST settings to unhide related VST2 and find that the crashes only happen with the VST3 version.  Doesn’t matter whether I insert via drag and drop or via the insert soft synth menu.  I switched to WASAPI shared and the VST3 did work but I don’t want to use WASAPI going forward. Hoping you can update the VST3 to work.

Screen shot jpegs attached along with most recent dmp.

Thanks again for your kind assistance!

EZbass version: 1.1.2
Operating system: Windows 10

• This post was modified 3 years, 6 months ago by Keith Dunwoody.

1

Thanked by: Olof Hermansson

[Olof Hermansson]

I have an idea what could be causing the VST3 crashes. What kind of storage devices do you have on the computer? Do you have any drives for removable media, for example any SD card reader? If so, is there anything in them? Changing their states or disconnecting them could perhaps make a difference.

Olof Hermansson - Toontrack
Coder

[Keith Dunwoody]

Good day Olof.  I have no storage cards in any of the card reader slots on my Dell XPS 8700 PC.  I have the typical combo mini card reader.  My C: drive is an SSD, and I have another internal SSD (Samsung EVO) and an external SSD via USB3, one internal M.2 and a few external HDDs plus my internal DVD drive.

 

Thanks,

KD

EZbass version: 1.1.2
Operating system: Windows 10

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