EZ2 upgrade in my products is unauthorized

[Fernando Tavares]

Hi. Bought EZ1 after April 6 and was told that I would get the EZ2 upgrade free but it is not in my products…It says unauthorized. Do I have to update ez1 first to 1.3.3 before it shows up?

Also when I do the EZ2 update is it a 64bit or 32 bit for my machine? I have windows 7 64 bit but I am using pro tools 9 which is 32 bit?
Thanks

Topic

[Scott]

I’m confused.

If it’s not listed in your ‘My Products’ page, how does it also say ‘unauthorized’?

From our end, there is a ‘EZdrummer 2 Upgrade’ in your account. You need to download it, unzip it, and install it. If you are running 32-bit Pro Tools, you need to install the 32-bit version. If you want to use EZdrummer 2 in standalone mode (or another 64-bit host) you can also install the 64-bit version (if you OS is 64-bit).

Scott Sibley - Toontrack
Technical Advisor

[Edward]

same problem here. i had update on a couple of my EZX but no update showing for EZ Drummer 2 (i currently use version 2.0.0)

thanks in advance for your assistance
ted jacobs

[Fernando Tavares]

I’m confused.
If it’s not listed in your ‘My Products’ page, how does it also say ‘unauthorized’?

Nevermind….the light bulb just went on. Sorry and thanks

If you are running 32-bit Pro Tools, you need to install the 32-bit version. If you want to use EZdrummer 2 in standalone mode (or another 64-bit host) you can also install the 64-bit version (if you OS is 64-bit).

Okay I have to install both. I didn’t know that was an option.
Thanks for the help.

[Author]

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