EZ mix demo installer killed my system

[Looney_Tooner]

I just installed EZmix demo 64bit for PC. Well, I tried to.
The installer crashed my (until now completely stable) system.
It doesn’t even boot W7 anymore!

I don’t wanna know how much trouble this is going to give me.

I mean, you guys are testing this, aren’t you?

Edit: changed the tone of this post a bit.

Topic

[Whitten]

The EZmix beta 64bit ‘read me’ message is all about Mac. It appears to be a Mac only beta?

[Looney_Tooner]

Hi Chris, thanks for your concern. There are 32 and 64 installers once you’ve downloaded the PC version.
Not sure why that forum is all about Mac. Maybe because PC is meant to be all safe and easy…?

However, the answer I’ll get is probably that the demo is basically the full version installer and that this hasn’t been reported before i.e. problem on my end.

I need some sleep, hope I can at
least recover some of the data.

[Looney_Tooner]

Update: After several tries with the help of an IT friend I managed to boot the system.

Backuped everything necessary. Phew.
Time to experiment.

Ran the installer again. This time it went fine, for whatever reason.

Tried the same with the Beatstation demo.
I get the error: “Error 1311. Source file not found:
…AppdataLocalTempRar$DI00.272Plug64.cab.
Verify that the file exists and that you can access it.”

Maybe the tech guys can tell me what this is about?
Any help much appreciated.

[Scott]

I might me a couple of things. One, you haven’t extracted the .zip file contents. Two, you don’t have write permission. Try turning of the UAC when running the extracted installer.

Scott Sibley - Toontrack
Technical Advisor

[Looney_Tooner]

Hi Scott, thanks for your suggestion. I just came back to tell that I tried to unzip the beatstation folder before running the installation.
It installed properly.

I’ve never had problems not unzipping folders before running the installer (is that the usual procedure, as it is not recommended in the readme?)

So, at this point things seem to be good.

However, the system crash (and the system not booting after that) in my opinion had someting to do with the installation of EZmix demo. I’ve never had that kind of thing before and it just happened in that moment, without anything else running. 
I also ran EZmix demo installer without unzipping the folder before. Can that be a reason? If so, why didn’t it happen again and why hasn’t that been the case with the other installers I ran?

Well, I just hope I won’t have a dark moment as last night again!

EDIT: In regards to your second suggestion: I did have administration rights all the time.
This is my audio PC where I try to keep everything as simple and basic all the time.

[Scott]

I’ve never had problems not unzipping folders before running the installer (is that the usual procedure, as it is not recommended in the readme?)

I’ve always made it a practice to unzip any product installer package for any software I install on my systems. Throughout the years and all the software I’ve installed, I’ve never had an install error on any system.

Scott Sibley - Toontrack
Technical Advisor

[Author]

Replies