EZ failed to open audio output device

[Zach Avant]

I just upgraded to ezdrummer 2 and bought ezmix 2. I’m having an issue with both but mainly ezmix, when I open the program I get an error that says “Failed to open audio output device. Please check the Audio Device settings.”

The first time I was able to select my ASIO device which is a line 6 UX1. Once i close the program once then I am no longer able to bring it up because the ASIO device tabe is blank. I can’t use EZmix on another audio device because they all lag even with different buffer sizes.

I have up to date drivers and the ASIO is working great with everything else. I have also tried 32 and 64 bit programs and nothing is working. Thank you.

Topic

[Scott]

Please provide your system details.

Scott Sibley - Toontrack
Technical Advisor

[Zach Avant]

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name PC-PC
System Manufacturer BIOSTAR Group
System Model A75MG
System Type x64-based PC
Processor AMD A6-3650 APU with Radeon(tm) HD Graphics, 2600 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 4.6.4, 4/11/2012
SMBIOS Version 2.7
Windows Directory C:Windows
System Directory C:Windowssystem32
Boot Device DeviceHarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = “6.1.7601.17514”
User Name PC-PCPC
Time Zone Central Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.99 GB
Available Physical Memory 5.18 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 12.5 GB
Page File Space 7.99 GB
Page File C:pagefile.sys

[Scott]

UX1 driver version number? Version number of EZmix2?

Scott Sibley - Toontrack
Technical Advisor

[Zach Avant]

UX1 Driver verison 4.2.7.6 and EZmix2 verison 2.1.1

[Scott]

Have you tried any other ASIO driver (ASIO4ALL) to see if it’s a problem with the Line6 driver?

Is there a reason you’re not using the EZmix 2.1.1 (64-bit)?

Scott Sibley - Toontrack
Technical Advisor

[Zach Avant]

I have both verisons of EZmix 2.1.1 currently. I also don’t have the option of ASIO4ALL in ezmix, do I have to download this seperately?

[Scott]

You wouldn’t have the option automatically. ASIO4ALL is a 3rd party driver. If you download it and EZmix2 works with it, it would point to something being amiss with the Line6 driver.

Scott Sibley - Toontrack
Technical Advisor

[Zach Avant]

asio4all shows up in ezmix2 but no sound comes out when i play my guitar. however, the levels do move like its picking something up.

[Author]

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