EZ Drummer 2 (re)installation woes

[Andrea_67]

Greetings!

I’m having some trouble with EZ Drummer 2 after having had it work very well for months.

I am using a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) and recently upgraded to Mojave 10.14.6.   The upgrade may have caused the issue but I cannot be sure because I didn’t immediately use the product.  In my effort to resolve, I’ve tried reinstalling the application using Product Manager.

I’ll do my best to describe what’s happening…

In the Product Manager, I see 14 products installed/1 not installed (EZ Drummer 2). When I click the install button, it does appear to install (see screenshot), but in Product Manager it still appears as not installed.

I’ve read through everything I can find on the web and in the FAQs (including the suggested terminal commands), but none of the suggestions have worked for me.

Am I missing something obvious?

Thanks!

Andrea:)

EZdrummer version: 2.2.1
Operating system: macOS Mojave (10.14)

• This post was modified 4 years, 2 months ago by Andrea_67.

Topic

[Brad]

What does the installation info tab say?…. and please don’t post your serial number.

EZdrummer version: 2.2.1
Operating system: macOS Catalina (10.15)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

• This post was modified 4 years, 2 months ago by Brad.

[John]

Hi Andrea_67,

as Brad wrote, posting serials is not allowed so I removed that screen shot.

What I would be interested in seeing is the Installation info tab, because the screen shot said ‘incomplete’ not ‘not installed’. So from the Installation info we should be able to decipher what has been installed and not.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Andrea_67]

Hi John (and Brad)!

Thanks for your replies and apologies for including the serial number (!!). :-/

John – per your request, attached is a screenshot of the installation info tab, as well as a screenshot that shows the download/installation status underneath the “Register my product” blue button.  These are appearing on the same screenshot. The info in each area seems to be contradictory??

Any help is appreciated. Thanks!

Andrea

EZdrummer version: 2.2.1
Operating system: macOS Mojave (10.14)

• This post was modified 4 years, 2 months ago by Andrea_67.

[Olof Hermansson]

Hi,

In this case, go to the Downloads tab of Details and select “Open in Finder” from the menu next to software update version 2.2.1. Start the Updater that appears in Finder. That should install the missing components.

Olof Hermansson - Toontrack
Coder

1

Thanked by: Brad

[Andrea_67]

Olof! That did the trick (I think!). Thank you SO MUCH!!!

[Author]

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