Downloaded but “Couldn’t Rename” so it won’t authorize

[jimlownes]

Error Message:

2025-10-14 21:13:59: Error: The move-to-complete step failed for download State of the Art SDX 1.0.0 (ID 4092). Error code 2. Destination folder C:\Users\PCAudioLabs\Downloads\Toontrack. Access is denied.
2025-10-14 21:38:04: Error: The move-to-complete step failed for download State of the Art SDX 1.0.0 (ID 4092). Error code 2. Destination folder C:\Users\PCAudioLabs\Downloads\Toontrack. Access is denied.
2025-10-14 21:38:06: Error: The move-to-complete step failed for download State of the Art SDX 1.0.0 (ID 4092). Error code 2. Destination folder C:\Users\PCAudioLabs\Downloads\Toontrack. Access is denied.
2025-10-14 21:38:09: Error: The move-to-complete step failed for download State of the Art SDX 1.0.0 (ID 4092). Error code 2. Destination folder C:\Users\PCAudioLabs\Downloads\Toontrack. Access is denied.

 

Any ideas???

Superior Drummer 3 version: 3.4.1
Operating system: Windows 11

Topic

[John]

Hi,

did you ‘Run as Admin’ with the Toontrack Product Manager?

Do you have any problems writing to that folder?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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