Download Stopped. File size is not what it is expected to be

[SpoiltDonkey]

Hello,

My download seems to have failed. It says it’s downloaded 40.5 GB of 40.5 GB. But there’s an error message:

Download of Superior Drummer 3 Library Part 1″ has stopped. The remote file size is not what it is expected to be. File ID: 2132

The progress meter says it’s paused, and when I click the play button (as in ‘resume download’) it thinks for a moment then goes back to the message above.

Operating system: macOS Catalina (10.15)

Topic

[Olof Hermansson]

Hi,

Try pressing cmd-R to refresh products and download data, then resume.

Olof Hermansson - Toontrack
Coder

[SpoiltDonkey]

Thankyou Olaf, that took care of it – it had about one second more of downloading to do!

[iainp999]

I’m getting this error when installing on a new machine, and the above workaround doesn’t help.

I also tried deleting the download and restarting.

Is there something else I can do?

Operating system: macOS Sonoma (14)

[Tian_4]

I’m running into the same issue trying to download ‘The rock foundry’ today. Have tried the above, also tried restarting the download from scratch with no luck.

Operating system: macOS Sonoma (14)

[adam.burrow]

Brand new user here – but I’m getting the same message, and the workaround isn’t working for me either. Also tried restarting the download from scratch too.

• This post was modified 1 year, 4 months ago by adam.burrow.

[Olof Hermansson]

I’ve tried to purge the caches for that file now, hopefully it helped?

Olof Hermansson - Toontrack
Coder

[Olof Hermansson]

Also in this case, try to restart PM (or refreshing with cmd-R), because we have fixed something with the product/downloads data sent from the server.

Olof Hermansson - Toontrack
Coder

[MiharaArcadia]

Workaround doesnt Works and have the Problem with the Orchestral Percussion

 

File ID: 3180

 

 

Operating system: Windows 10

[Olof Hermansson]

MiharaArcadia wrote:

Workaround doesnt Works and have the Problem with the Orchestral Percussion

 

File ID: 3180

 

 

Operating system: Windows 10

Have you restarted PM?

Olof Hermansson - Toontrack
Coder

[MiharaArcadia]

yes, i also restart my Pc

Operating system: Windows 10

[MiharaArcadia]

after whaiting, restarting, pressing F5 a few times…it Works!

Operating system: Windows 10

1

Thanked by: Olof Hermansson

[analog missionary]

I’m having the same issue with the download of “Real to Reel”.  ‘…has stopped. The remote file size is not what it is expected to be.”

I’ve tried to “Refresh product list” and restarted the download again.   Restarted my computer many times.    Same thing.

Any ideas?   Thanks!

Operating system: macOS Sequoia (15)

[John]

Hi, sorry to hear that.
I tried myself to download yesterday and it took a while but went through.
It may be a temporary problem with the server nearest you. If you try again today, it *should* be rectified. Otherwise, please contact Support directly via any of the FAQ pages.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[rixa]

analog missionary wrote:

I’m having the same issue with the download of “Real to Reel”.  ‘…has stopped. The remote file size is not what it is expected to be.”

I’ve tried to “Refresh product list” and restarted the download again.   Restarted my computer many times.    Same thing.

Any ideas?   Thanks!

Operating system: macOS Sequoia (15)

We can see that our support team has replied to your email regarding this.

Rickard - Toontrack Music
Make music - it´s EZ!
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[Author]

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