Custom & Vintage SDX won’t download — it just hangs

[Kirtland Peterson]

Aloha from Honolulu,

I successfully updated 22 Toontrack items.

But, the Custom & Vintage SDX package won’t download.

It just “hangs” at about 1/6th downloaded, even after numerous Mac Pro restarts.

Any thoughts?

Mahalo!

Cat

Superior Drummer 3 version: 3.2.4
Operating system: macOS Big Sur (11)

Topic

[Olof Hermansson]

Hi,

What do you mean that it “hangs”? Does the download speed go to exactly zero and stays there? Is the Product Manager still responsive? Can the download be paused and resumed (even if it goes back to zero speed)?

A sample of the Toontrack Product Manager process might show me something, so when the download is “hung,” please open Applications > Utilities > Activity Monitor, select the Toontrack Product Manager process there, choose to sample the process and save it to a file which you then attach here.

Olof Hermansson - Toontrack
Coder

[Author]

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