Cubase 11.0.40 Pro Scaling Issues

[ElMojo]

I am using Cubase 11.0.40 Pro and since the EzBass 1.1.1 update I am having scaling issues. In one project I am unable to use EzBase anymore because the scaling has left just the top left corner of the plugin visable. If I try to rescale EzBase crashes Cubase. So at the moment the project is unusable. If I delete the EzBase track in in Cubase and create a new one. The problem persists. Aghhhh! What is going on? Please tell me this is fixable.

EZbass version: 1.1.1
Operating system: Windows 10

Topic

[John]

Hi,

have you tried opening the Plug-In Manager in Cubase and ‘Rescan’?

If you have and the problem persists, do you get any crash logs?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Olof Hermansson]

Additionally:

In EZbass settings (General), there is a button “Reset Scale and Size” which you can use for example in the standalone to reset the EZbass scale and size in all hosts. Does that help?

Are you using the Cubase option “Allow Window to Be Resized”? If so, I recommend turning it off and instead changing the scale inside EZbass only.

Olof Hermansson - Toontrack
Coder

[ElMojo]

Well we have moved to Cubase 11.0.41 as this topic progresses. Still have the same problem. I can’t touch the scaling as it causes an instant crash in Cubase. So I get a plugin window that just shows the top left corner of the window. It makes the the whole thing unusable. If you are going to do updates can you make sure they fucking work.

EZbass version: 1.1.1
Operating system: Windows 10

[Olof Hermansson]

As I said, please try using “Reset Scale and Size” in the EZbass standalone.

Olof Hermansson - Toontrack
Coder

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Thanked by: ElMojo

[ElMojo]

Thank you for your support. I have tried all of the above. In fact when I try to reset scale and size everthing crashes. This is why I am on here requesting help. When ever I select anything to do with scaling it crashes.

EZbass version: 1.1.1
Operating system: Windows 10

[Olof Hermansson]

Sorry for the problems. But I don’t understand, are you saying that the standalone crashes when you click the “Reset Scale and Size” button?

A dump file could be useful so we may get an idea why it crashes.

You could also check if it helps to turn off HiDPI scaling in Cubase (Edit > Preferences > General).

Olof Hermansson - Toontrack
Coder

[ElMojo]

No it dosen’t crash in standalone mode. However it makes no differnce. I am still left with the upper left part of the screen (25%). As I said if I try to rescale anything it instantly crashes when in Cubase. This only started after updating to EzBass 1.1.1. Plus it only happens in two Cubase projects. The rest seem fine. But I dare not touch the rescale items incase it happens to them too.

EZbass version: 1.1.1
Operating system: Windows 10

[Phil Pendlebury]

You could try using the VST2 version (by deleting or temporarily removing VST3 version) from: C:\Program Files\Common Files\VST3

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• This post was modified 4 years ago by Phil Pendlebury.

1

Thanked by: ElMojo

[ElMojo]

After rescaling the standalone version and temporally removing the VST3 version, as advised by Phil. I seem to have scaling working again. Thank you for your help. I think this issue is now solved.

EZbass version: 1.1.1
Operating system: Windows 10

[Author]

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