“Connection timed out”

[anth_1]

I am trying to download Made of Metal EZX and keep getting “connection timed out”

I have tried 4 different internet connections.

Is this because toontrack is experiencing high traffic due to Black Friday sales or is there a different issue I’m unaware of.

FYI I have EZD2, SD3 and several expansions downloaded through product manager and have never had this issue before.

thanks

BEST ANSWER

**UPDATE**

i uninstalled totalAV and can now download.

very strange as I have never had to do this on any of the other toontrack programs

BEST ANSWER

**UPDATE**

i uninstalled totalAV and can now download.

very strange as I have never had to do this on any of the other toontrack programs

Topic

[Scott]

Could be a proxie issue.

Open Preferences in Product Manager, click “Change Settings…” (for proxies), untick the checkboxes for all protocols and click OK.

Scott

[anth_1]

So I’m product manager I went

– tools

-options

– change settings (proxies)

– unticked every box in advanced tab

– restarted pc

– still won’t download

[anth_1]

Any other ideas?

my internet is working as it should, I can access any site and have even downloaded a game off steam.

just your site giving me issues

[anth_1]

BEST ANSWER

**UPDATE**

i uninstalled totalAV and can now download.

very strange as I have never had to do this on any of the other toontrack programs

[dannyhauger]

First time for… checking for updates times out every time inside of Toontrack product Manager.

 

Can’t download the drum EZx I just paid for. I haven’t changed a thing. Restarted. No luck, nothing to untick in proxies.

Operating system: Windows 11

[dannyhauger]

12+ purchases, never experienced not getting the content I paid for before. Another restart, no luck.

Operating system: Windows 11

[IVDrums]

SAme problem here, stoping the firewall didnt work either.product manager doesnt open ”conection timed out” superior drumer doesnt log in with my credentials ” connection timed out”

ive just purchase Superior drummer and i cant use it!! so mad right now!!!

Operating system: Windows 11

[PeaceDog]

Same here, it’s been down all day for me. I thought it was my PC, because it had a windows update Friday morning. I’ve reinstalled multiple times, changed locations to download, nothing works. Appears to be a TT server issue as API gets a gateway kickout also. Been pounding my head against a wall for hours only to find out it isn’t on my end.

Oh well, I’m sure they will have it fixed soon.

Operating system: Windows 11

[Jerome Masson]

 

Same here. Tried on 3 different Pc and get the connection time out message etc.

Operating system: Windows 10

[PeaceDog]

It looks like they fixed it. I just tried it again, it uploaded and installed an update and now it’s working again. I knew they wouldn’t take too long. Their support is fantastic.

Thanks Toontrack for all you do.

Operating system: Windows 11

[Author]

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