Can’t Register or Use my new purchases

[Marc Lemieux]

Trying to use Product Manager to register my new products from a PC

Opening screen says

Update Product Manager

Update check failed

Connection Could not be established

Retry Quit

Try to Authorize from inside program ESKeys = Connection to the Toontracks server failed,

but I am logged into my account via browser

 

Operating system: Windows 10

Topic

[ilovedebra405]

I just a copy of ez drummer from sweetwater but your site is not allowing me to register my product, it trying to get me to purchase the  product all over again. What should I do?

Operating system: Windows 10

[Scott]

ilovedebra405 wrote:

I just a copy of ez drummer from sweetwater but your site is not allowing me to register my product, it trying to get me to purchase the  product all over again. What should I do?

Operating system: Windows 10

Please use the Toontrack Product Manager to register, download and authorize.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

[TBarstow]

I have the same problem. Bought first product from you. Created account.

Downloaded Toontrack Product Manager.

Open Product Manager
Downloading update
Download of update failed. Connection could not be established.

Have uninstalled and tried again twice, wit no luck.

Regards

Trev

Operating system: Windows 10

[Author]

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