Can’t register newly purchased expansions.

[GLM]

I post my issue here to share it with the community in the hope that maybe others had similar issues solved in a way I do not see yet. It seems there is a bug introduced lately that newly purchased products do not register immediately. Which should be automatically, shoudn’t it? The serials from the order are marked as invalid and I had no chance, nor via refresh of the product manager, nor via manually registering them in the product manager nor in the account my products view either. The purchase is correctly listed in my account info as the latest order and PayPal has booked the money over to Toontrack correctly, but I am still not able to get the kits registered or downloaded.

I wonder how that works? Is it a manual thing an admin has to do there? Do I need to wait then?

Superior Drummer 3 version: 3.3.3
Operating system: Windows 10

• This topic was modified 2 years, 9 months ago by GLM. Reason: Typo
• This topic was modified 2 years, 9 months ago by GLM.
• This topic was modified 2 years, 9 months ago by GLM. Reason: Removed unnecessarily emotional parts
• This topic was modified 2 years, 9 months ago by GLM. Reason: Corrected headline regarding new info

Topic

[John]

Hi,

I see the serial numbers are added to your account and I also see that you have a Ticket open.
In the Product Manager, these two products do not show up under ‘Not Installed Products’?

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: GLM

[GLM]

Hi John,

Oh! Thank you very very much for your quick reply. I feel kindof ashamed by my somewhat emotional start post now. Thanks for trying to help. Yes there is a ticket now because I found the support contact link sadly later. The font of the notice was very small stating that there is a contact form under each FAQ topic. Took me a while.

Yes, as you say: The products did not show up in the PM. That was what I have expected first. Then I tried to register them manually with now avail. Both, on the website and in the product manager. It was a little badly timed because I had a small window in the morning here to test them before another sessions started that was the reason for my disobedience at first place. But I would like to change the start post regarding the new experience I have with your help.

Many thanks, again, and Best Regards,

G.

Superior Drummer 3 version: 3.3.3
Operating system: Windows 10

1

Thanked by: John

[John]

OK,

I think Support has replied to your Ticket now.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: GLM

[Author]

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