Can’t Register EZ MIX

[Serpentdan]

EX Mix is downloaded, I try to register it but I keep getting “Failed Authorization Codes.” I re-entered the serial number and authorization code multiple times – no go. I am running Logic on a MacBook. Please Help.

Topic

[Serpentdan]

I also watched the video tutorial – same results – can’t register the product.

[John]

Well,

your EZmix is indeed registered, otherwise you wouldn’t be able to download the software but I guess you mean it isn’t Authorized?
According to your account, an Authorization code, ending with ‘523U’, has been issued to ‘Dans Computer’.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Serpentdan]

I’ll try it again and let you know. Thanks.

[Serpentdan]

I still can’t authorize it. For some reason, I cannot paste the serial number and authorization code into the designated spaces. This doesn’t make sense. Any idea why?

Since I can’t paste in the serial number and authorization code, I tried to type it in. At the 15th character in the serial number string it kicks me out and the space is blank again so I have to start over. I tried typing it in lower case letters, upper case letters, with hyphens, without hyphens – nothing works. I must have tried this ten times now. Help.

[Scott]

What host are you using?

My guess is you are using Logic as this is a know issue with Logic. From the FAQ:

Known issues with hosts

– Logic 8/9: key commands may interfere with typing Authorization code

You can try using the number pad on the right of your keyboard to type the numbers (if your keyboard has a number pad).

command-V doesn’t paste the authorization code?

Scott Sibley - Toontrack
Technical Advisor

[Serpentdan]

Yes, using Logic.

Command – V doesn’t paste the auth code or serial #.

I’ll try the number pad and see if that works. Thanks.

[Serpentdan]

The number pad on the right of my keyboard does not help either. What else can we try?

[chrisharbin]

Stupid question, but can you right click (I think apple mouses do this) see paste? 

win7x64/i7 860/msi mobo/Reaper x64/8GB ram/profire 610/oxygen 61

[Rogue]

as per FAQ mentioned by Scott, Logic 8/9 key commands may interfere with typing Authorization code. So turning them off temporarily or – perhaps more practically – using another host such as GarageBand (hopefully bundled with your MAC?) should help.

Rogue Marechal - Toontrack
Configuration Manager

[Serpentdan]

I searched around and cannot find how to authorize EZ Mix in Garageband. Does anyone have experience doing this?

[John]

Check the attached screen shot

John Rammelt - Toontrack
Technical Advisor

[Serpentdan]

GOT IT!!!!! Works great. Thanks.

[Author]

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