Can't install SD3 Library Part 1 on MacOS Catalina

[Thomas Smith]

Just purchased the crossgrade from EZDrummer.  The crossgrade install appears to have worked, but the sound library installer didn’t.  From the Product Manager it gives the error

Wrong DVD inserted

Could not parse the installer config file

But a more accurate message comes from running the Sound Installer directly from the download directory

“Sound Installer” needs to be updated

The developer of this app needs to update it to work with this version of macOS.

Using the production version of Catalina with all current updates.  While we wait for this binary to be rebuilt, is there a manual way to install the sound libraries?

Superior Drummer 3 version: 3.1.4
Operating system: macOS Catalina (10.15)

Topic

[Olof Hermansson]

See https://www.toontrack.com/forums/topic/cant-install-on-catalina/ for a workaround.

The Sound Installer in the download is still 32-bit, true, but if you start the installation from Product Manager, a newer installer will be used.

Olof Hermansson - Toontrack
Coder

[miker83]

I have the same issue. The “fix” provided above by Olof does not work unfortunately. It seems SD3 is not compatible with Catalina despite claims there is a workaround from the company.

[Thomas Smith]

It did work for me, though, so maybe your situation is different from the one described here.  But be sure to pick a location on your Mac for the downloads that is not restricted by Mac OS.  That’s what actually causes this – In Catalina apps are required to ask permission to access the Downloads folder, and probably others.  I created a temp/toontrack folder in my home directory and that worked.

Unfortunately I’m stuck on another gotcha, which is that Roland’s V-Drums MIDI driver isn’t yet compatible with Catalina.  Good thing I only updated my travel laptop, not the one normally hooked up to the set.  Sigh.

1

Thanked by: Ruest

[Johnnyd_4]

hey guys, on Mac version 10.5.2 Catalina . can’t install the sound library, just says can’t parse the installer config file !! argh any help greatly appreciated

[Lee_50]

Running into the same issue installing on 10.15.2, local drive, mbpro 16 inch 2019.

Followed instructions but still getting : Could not parse installer config file. Please insert the first disk of your SDX library

Operating system: macOS Catalina (10.15)

[Olof Hermansson]

Lee_50 wrote:

Running into the same issue installing on 10.15.2, local drive, mbpro 16 inch 2019.

Followed instructions but still getting : Could not parse installer config file. Please insert the first disk of your SDX library

Operating system: macOS Catalina (10.15)

Please post a screenshot of your Preferences window in Product Manager.

Olof Hermansson - Toontrack
Coder

[James]

Same issue here, screenshot attached, none of the sound installers will work on 10.15.2

Superior Drummer 3 version: 3.1.5
Operating system: macOS Catalina (10.15)

[Olof Hermansson]

James wrote:

Same issue here, screenshot attached, none of the sound installers will work on 10.15.2

Superior Drummer 3 version: 3.1.5
Operating system: macOS Catalina (10.15)

See https://www.toontrack.com/forums/topic/cant-install-on-catalina/

Olof Hermansson - Toontrack
Coder

[j0selit0]

MacBook Pro 15 mid 2014 w os 10.5.2

Same issue. i did work around and I was able to install only 1 of 5 library.

from part 2, when I click on red installation button, it gets grayed out but nothing happens.

[Olof Hermansson]

j0selit0 wrote:

MacBook Pro 15 mid 2014 w os 10.5.2

Same issue. i did work around and I was able to install only 1 of 5 library.

from part 2, when I click on red installation button, it gets grayed out but nothing happens.

Please post a screenshot of your Preferences window in Product Manager.

Olof Hermansson - Toontrack
Coder

[Olof Hermansson]

Olof Hermansson wrote:

j0selit0 wrote:

MacBook Pro 15 mid 2014 w os 10.5.2

Same issue. i did work around and I was able to install only 1 of 5 library.

from part 2, when I click on red installation button, it gets grayed out but nothing happens.

Please post a screenshot of your Preferences window in Product Manager.

Never mind, I found and fixed the error. Restart Product Manager and you should be able to install part 2 and the rest.

Olof Hermansson - Toontrack
Coder

[j0selit0]

I was able to complete installation. Apparently it was hiccup in their server preventing installer to launch.

Now real question is how do I move library to external HD?

Installing library to internal drive wasn’t my plan.

Operating system: macOS Catalina (10.15)

[John]

Hi j0selit0,

SDX libraries can be moved in the Finder and then re-linked in either the PM or SD3 Settings > Libraries/Paths.

Just Move the entire ‘SL-SuperiorDrummer3’ folder to the preferred location on your external drive.
Open SD3 and go to Settings > Libraries/Paths, click the drop-down next to ‘Superior Drummer 3’ and ‘Change path…’.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[chase.roddy]

Honestly this is really frustrating, Facing an issue that has been on this forum since October. Spending over 400$ for a software that we need to make music. Just bought a new iMac and it came with Catlina Installed. Any news on when they will be releasing all the Product Manager install issues? I tried the work around issue, but I can’t install the updates on my external drive or anywhere after I installed folder 1 of SPD3. Any help?

Operating system: macOS Catalina (10.15)

[Scott]

chase.roddy wrote:

Honestly this is really frustrating, Facing an issue that has been on this forum since October. Spending over 400$ for a software that we need to make music. Just bought a new iMac and it came with Catlina Installed. Any news on when they will be releasing all the Product Manager install issues? I tried the work around issue, but I can’t install the updates on my external drive or anywhere after I installed folder 1 of SPD3. Any help?

Operating system: macOS Catalina (10.15)

From Olof (Toontrack):

“Sorry, we have been working very hard to resolve these issues. New installers are being tested at the moment. They are looking good, although one serious problem was found today and has been fixed. They need just a little more betatesting time. I expect them to be made available to you all on Monday. Again very sorry for the inconvenience.”

Scott Sibley - Toontrack
Technical Advisor

[Author]

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