Can’t install EZX Nashville Upgrade; get Missing File error.

[Jerry Robinson]

Trying to install the EXZ Nashville Upgrade, but I get a ‘Missing File; please reinstall the EZX’ error. Can’t reinstall. The installer downloaded from my account is an old version that won’t run under Mac OS Big Sur. What should I do?

EZdrummer version: 2.9.2
Operating system: macOS Big Sur (11)

Topic

[Olof Hermansson]

Hi,

Please use the Product Manager application, click Show Details for Nashville, download the full installer and select Uninstall from the menu to the right of the download. When it’s uninstalled, click Install Product, etc.

Olof Hermansson - Toontrack
Coder

1

Thanked by: Rob

[Jerry Robinson]

Per my original question, I tried to do that (but couldn’t) already:  the installer downloaded from my account is for an older O/S and won’t run under Mac OS Big Sur. (It has the stop-sign symbol over it.) The confusion is probably my fault–I selected the wrong version of EZ Drummer in the original post pull-down. Apologies! It’s correct now (2.2.3) .What should I do?

EZdrummer version: 2.2.3
Operating system: macOS Big Sur (11)

• The post has been modified 4 times, last modified 3 years, 2 months ago by Jerry Robinson.

[Olof Hermansson]

No, if you use the Product Manager (not the website), you won’t even see the installer icon.

Olof Hermansson - Toontrack
Coder

[Jerry Robinson]

Ah! I misunderstood. Had downloaded using Product Manager, but hadn’t tried to run Uninstall from there. Thank you! That got it. All working now.

1

Thanked by: Olof Hermansson

[Author]

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