Cant authorise

[Omarkum]

I am pretty far gone frazzled at the moment…But here...

I am pretty far gone frazzled at the moment…But here goes.

I have recently moved to Win 8 32bit. I reinstalled an Authorised EzDrummer on my Desktop pc. I installed Solo fine and these parts worked fine. However Cocktail would not install giving me Update despite. I uninstalled everything and started again..Downloading a fresh Set up from my products. This time I choose the custom install to be sure. Again Cocktail would not update.
I noticed the installer was pointing to my external F drive Samples folder..and that there was no way to removed this path. The failed install log does show it trying to install to the C drive..so I am not sure if these conflicting paths are causing the problem. I have tried different Cocktail installer but they all have the faulty path set in GRANITE.

Secondly I have now found..when trying to access SOLO ..that it tells me that this Machine is not Authorised…It is…but sure enough the Computer I.D. the Solo EZ authorisation box shows me is indeed different to the on My Products page. I know I am not good at this stuff..but what a nightmare all this rubbish is. Thanks if anyone can help.

I am pretty far gone frazzled at the moment…But here goes.

I have recently moved to Win 8 32bit. I reinstalled an Authorised EzDrummer on my Desktop pc. I installed Solo fine and these parts worked fine. However Cocktail would not install giving me Update despite. I uninstalled everything and started again..Downloading a fresh Set up from my products. This time I choose the custom install to be sure. Again Cocktail would not update.
I noticed the installer was pointing to my external F drive Samples folder..and that there was no way to removed this path. The failed install log does show it trying to install to the C drive..so I am not sure if these conflicting paths are causing the problem. I have tried different Cocktail installer but they all have the faulty path set in GRANITE.

Secondly I have now found..when trying to access SOLO ..that it tells me that this Machine is not Authorised…It is…but sure enough the Computer I.D. the Solo EZ authorisation box shows me is indeed different to the on My Products page. I know I am not good at this stuff..but what a nightmare all this rubbish is. Thanks if anyone can help.

Topic

[Rogue]

incidentally the latest version of EZdrummer let you authorise direct from within the interface, so you won’t have to visit the site to obtain a code.

Rogue Marechal - Toontrack
Configuration Manager

[Omarkum]

I dont understand what you mean about having authorised an older version of ezdrummer…its the version you just sent me and It installed and authorised just fine. In the meantime I have managed to Authorise Jazz and Latin..dont understand what I was doing wrong earlier either…but they appear to be up and running now. Do I have to update these…they seem to be good as is and I am loathe to mess with what is working. Thank you

[Rogue]

the version you have received on disc is likely version 1.3.0… the latest is version 1.3.2. And yes, it is recommended that you update and keep the software up-to-date – the libraries are less important but still, anything marked as ‘update’ in your account as a value.

Rogue Marechal - Toontrack
Configuration Manager

[Omarkum]

Cheers Rogue

[Author]

Replies