trk8600I am trying to install EZdrummer on my pc. I have Windows 7 OS. I put the DVD in my DVD drive and click through the folders until I come to the one that has a folder called “Common”, “EZHOME”, “program files”, “Windows”, EZdrummer installer,EZX cocktail installer, and Toontrack solo installer. I click on to the EZdrummber installer, agree to the terms, and after it vaidatres teh files, I get a “Error 1308. Source file not found. D:InstallPCWindowswinsxsUlCRTx86… yada, yada, yada. Then it says “Verify that the exists and you can access it”. Folowed by a Retry button and a Cancel button. I tried clicking the Retry button but nothing so i had click Cancel. I already went to Toontrack’s site, registered my product, and clicked the pc download button then clicked Run. Nothing happened. What do I do now? I am completely new at this and would love to get this product downloaded and working properly.
ScottIf you’ve already downloaded the full installer, click on what you downloaded and it will extract to a folder in the same location as where you downloaded it to. I would recommend downloading the full installer from the Toontrack website to your desktop and then extracting it as the ‘install folder’ will appear on your desktop. Open the extracted install folder and run the installer.
Scott Sibley - Toontrack
Technical Advisor
trk8600Here is what I did:
I first shut off my Avast anti-virus software.
I then put the DVD disc into the DVD drive on my desktop pc. An Autoplay window came up on my screen giving me 3 options to choose from to open the files on the DVD. I chose “open folder to use files” listed under the general options section of this window. The next window that came up had a documentaion folder, a Install folder and a Readme document.
I clicked on the Install folder and the next window that opened, had a folder called MAC and a folder called PC. I chose the the PC folder. The next window that opened had a folder named common, a folder named EZHOME, a folder named program files, a folder named Windows, a file named EZdrummer installer, a file named EZX cocktail installer, and a file named Toontrack solo installer.. I clicked on the EZDrummer installer file. The next window that popped up was the Installshield I clicked the Next button, then accepted the agreement terms, and clicked “next”. It started downloading but then a window came up saying “Error 1308. Source file not found. S:InstallPCWindowswinsxsUlCRTx86x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.1_x-ww_6f74963e.manifest. Verify that the file file exists and that you can access it.” It then had a Retry button and a cancel button. I clicked to Retry but the same error window came up. I then hit cancel and went to your site to see if I could find help.
I went to the page on your site to register my product. I created my account, entered the serial number on the back of the DVD sleeve and clicked enter. I then clciked on the download for the pc. I then clicked the “run” button. after the download was complete, nothing happened. So I clicked on the ezdrummer_WIN_121.zip update. I don’t know if I have a 32 bit or 64 bit so I clicked on the 64 bit but it said I had to have the 32 bit installed first. So I clicked the 32 bit. After dowloading the software or the updatae, a window came up saying files being extracted. Again, nothing happened after that. I did a search on my pc for EZ drummer but the only thing it found with this name was the DVD that I still had in my DVD drive. I searched the program files and applcation folder but could not find either the apparently downloaded install from your site or the update. During this search, I realized I never turned off the Windows firewall on my pc. So I opend my DVD driver up again where I still had the EZdrummer DVD disc, and tried installing it again. Once again, I got the same error message.
I also have a Actiontec PK5000 DSL router. When i logged back into my account today and went to the dowloads page, it showed that I already dowloaded the product from your site and also showed I dowloaded the EZdrummer_WIN_121 update. What am I or what did I do wrong? Please help!
JohnHi,
the DVD print is older than your Windows 7 OS, that’s why you get the error message when trying to install from DVD.
That’s also why you need to run the Full Product Download Installer ‘TT106_EZdrummer_WIN.exe’, which you have downloaded according to your account.
The .exe is a self-extracting zip archive equivalent of your DVD but with newer components, so after downloading it and extracting it, you also need to run the Installer.
When this installer has finished installing sounds, MIDI and plugin you run the 1.2.1 updater.
Running the 1.2.1 updater without the core content installed will not work.
IOW, do not use the DVD, use the unpacked content of ‘TT106_EZdrummer_WIN.exe’.
Best Regards,
John
John Rammelt - Toontrack
Technical Advisor
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