Bought an SDX Value Pack, but was only able to get one SDX expansion

[numind1]

I just bought an SDX Value Pack. But after I selected the first expansion module in Product Manager, it did not give me the chance to select any more. I paid for 3 expansions, but only got one. I tried re-entering the serial number, but Product Manager no longer recognizes it. How do I get the other two expansions that I paid for? Thanks!

Operating system: macOS Sequoia (15)

Topic

[John]

Hi,

you do not have any current order from today in the system tied to this email address. The last order was made August 1st.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[numind1]

Hi John,

I purchased the SDX Value Pack from Bestservice.com and registered the serial number I received inside Product Manager. I don’t know whether your system only shows purchases made directly from Toontrack or if it shows purchases from third-party retailers, as well. But I did place the order today and Product Manager accepted the serial number for that order, but then only allowed me to select one expansion pack.

I am new to the forum, but would be glad to send you a copy of the receipt and a screenshot of the serial number I received, if that helps.

 

Best,

Jeremy

[John]

Hi Jeremy,

then it’s nothing I can see as a Forum Technical Advisor. I would either contact Bestservice, who sold you the product, or Toontrack Support directly via the ‘Contact Support’ button found at the bottom of every FAQ page.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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