Autoritzation EZX failed

[carla_1]

Hi,
I bought the Toontrack EZDrummer 2 EZX Bundle but I can’t authorize the Bundles.
Thank you

Topic

[KEITH HAYES]

Purchased bundle on same day (Sept. 3) and getting the very same error.

[fleurys12]

Same. I cant make the authorization work for any of my products

[Dennis_33]

Same for me. EZX authorization failed. The server said: “An unknown error has occurred”

[Brian Reilly]

Wish I had known this prior to spending $250 for something I cant use now. Why is there no contact info for support?? email link? phone number?? You got my money now I want some service!!

[John]

Hang in there, I have made an inquiry with the web master.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

OK guys,
please try again, it was a temporary server problem that has now been fixed.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Brian Reilly]

“Unknown error, please contact support’
Still not working. I’m going sleep, let’s hope this issue is resolved when I wake up.

[John]

Hi Brian,

that message would likely be left since the last session. Can you manually clear it and try to run the Authorisation again, please?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[carla_1]

Its works!!
Thanks

[Brian Reilly]

It worked. I am fully authorized now. Strange how the first time I opened EZ Drummer it crashed… seems to be working fine now though. Thanks

[Jexplosion]

I’m also having trouble authorizing EZX’s… No issues with my SDX’s though. EZX’s can run through SD2 without EZ Drummer right? How can I get these authorised?

[Scott]

@Jexplosion said:
I’m also having trouble authorizing EZX’s… No issues with my SDX’s though. EZX’s can run through SD2 without EZ Drummer right? How can I get these authorised?  

Are you authorizing using Product Manager?

https://www.toontrack.com/product-manager/

It is recommended that all downloads, installs, and authorizations be done through Product Manager.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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