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Autoritzation EZX failed

Product Manager
Viewing 12 replies - 1 through 12 (of 12 total)
  • KEITH HAYES
    Participant

    Purchased bundle on same day (Sept. 3) and getting the very same error.

    fleurys12
    Participant

    Same. I cant make the authorization work for any of my products

    Dennis_33
    Participant

    Same for me. EZX authorization failed. The server said: “An unknown error has occurred”

    Brian Reilly
    Participant

    Wish I had known this prior to spending $250 for something I cant use now. Why is there no contact info for support?? email link? phone number?? You got my money now I want some service!!Yell

    JohnJohn
    Moderator

    Hang in there, I have made an inquiry with the web master.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    JohnJohn
    Moderator

    OK guys,
    please try again, it was a temporary server problem that has now been fixed.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Brian Reilly
    Participant

    “Unknown error, please contact support’
    Still not working. I’m going sleep, let’s hope this issue is resolved when I wake up.

    JohnJohn
    Moderator

    Hi Brian,

    that message would likely be left since the last session. Can you manually clear it and try to run the Authorisation again, please?

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    carla_1
    Participant

    Its works!!
    Thanks Laugh

    Brian Reilly
    Participant

    It worked. I am fully authorized now. Strange how the first time I opened EZ Drummer it crashed… seems to be working fine now though. Thanks

    Jexplosion
    Participant

    I’m also having trouble authorizing EZX’s… No issues with my SDX’s though. EZX’s can run through SD2 without EZ Drummer right? How can I get these authorised?

    ScottScott
    Moderator

    @jexplosion said:
    I’m also having trouble authorizing EZX’s… No issues with my SDX’s though. EZX’s can run through SD2 without EZ Drummer right? How can I get these authorised?  

    Are you authorizing using Product Manager?

    https://www.toontrack.com/product-manager/

    It is recommended that all downloads, installs, and authorizations be done through Product Manager.

    Scott Sibley - Toontrack
    Technical Advisor

Viewing 12 replies - 1 through 12 (of 12 total)
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