Authorized products says not authorized – displayed auth code on product page is wrong

[jgro002]

Hi,

My version of the Classic suddenly says it is not authorized for my computer although it was previously working fine. I notice on the ‘My Products’ page that the displayed authorization code has changed and is now too long. It seems to suddenly have an extra 11 digits/numbers. This happened before with one of my other toontrack libraries (sorry can’t remember which one) and I had to ‘use up’ one of my authorizations to resolve the issue – I.e. by removing my authorization and then reauthorizing.

Any advice/assistance would be great.

Cheers,
Jeremy.

iMac 3.06 GHz 4 GB OSX 10.6.5, Focusrite Saffire 6 USB, Logic Pro 9.1.3, Lacie D2 Quadra

Topic

[jgro002]

I also notice that the associated computer ID also has extra digits/letters all of a sudden. These extra digits/letters (both for the comp ID and authorization code) are only being displayed for the Classic. All other libraries still work fine.

Cheers,
Jeremy

iMac 3.06 GHz 4 GB OSX 10.6.5, Focusrite Saffire 6 USB, Logic Pro 9.1.3, Lacie D2 Quadra

[Rogue]

the latest version of Superior/EZdrummer do indeed implement a more resilient copy protection system – as in helping to not lose ‘authorization status’ with hardware configurations changes (on the PC side, typically due to adding and removing plug-n-play network devices).

So yes, the longer IDs are part of that new scheme. Just paste your serial number for the Classic and hit ‘Authorize’. The new authorization should take the place of the old one, so you won’t burn through an extra code allowance.

Rogue Marechal - Toontrack
Configuration Manager

[jgro002]

Hi Rogue,

I tried to authorize it in superior drummer and it was still showing me the old computer ID so I figured from what you had said that my version of SD2 wasn’t the latest – sure enough I was on version 2.3.0 so after I updated SD2 authorization worked. I wonder if it had something to do with me also having EZDrummer which presumably is the latest version, and maybe there was some conflict between EZD and SD2 that caused this authorization issue. It’s just curious that the Classic suddenly ‘decided’ it wasn’t authorized and yet all other libraries were fine. Anyway thanks for the help

Jeremy

iMac 3.06 GHz 4 GB OSX 10.6.5, Focusrite Saffire 6 USB, Logic Pro 9.1.3, Lacie D2 Quadra

[Author]

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