Authorization problem

[Anita Cockerham]

Hi, I am new to EZdrummer. I installed EZdrummer in Oct. worked only a few days with it and realized that I need to add the Nashville drums. I am recording on Cubase with a PC. My Studio computer is not hooked up to the internet so I installed the Nashville Software on that computer and went to another computer to register the Nashville software and to get the authorization code. I got the code and a confirmed email with the same authorization code.
So…I am now trying to open “Nashville” on my EZdrummer in Cubase and it keeps telling my my authorization number is not correct. To check the numbers and try again. I have done this 3 times and it keeps telling me the same thing.
What have I done wrong?? I really need to get this up and running asap seeing that I have work with deadlines.

Thank you,

Straybranch

Topic

[Scott]

Hi Anita,

I just checked your account and it doesn’t look like you’ve authorized the Nashville EZX yet. My guess is that you’re trying to load the EZdrummer authorization code in the Nashville Authorization window.

Please log into your Toontrack account and go to your Nashville EZX page and follow the authorization process. Make sure the authorization code you are inputting in the authorization window is the correct one.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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