Authorization not remembered…?

[J van E]

Last weekend I installed all my music software on my new computer. I authorized all I had on the site and I could use EZDrummer and the EZD’s I own. Perfect. Today I wanted to work further on various projects, but I didn’t hear the drums… so I opened the interface of EZDrummer and to my amazement I was told EZDrummer isn’t authorized on this computer…! It showed me a Computer ID which was totally different from the one I registered last weekend!!!

What’s up? Something went wrong somewhere? When I go to the site I still see my products and my authorization codes but because the Computer ID has changed, they don’t work anymore obviously. I could remove the authorization, but as far as I know this is a limited thing. ANd besides, I don’t want to do this everytiome I start up Sonar 8.5…

I am working in Windows 7 64 bit and installed the 64 bit version of EZDrummer. What can I do to get my authorizations permanent?

Topic

[John]

Hi,

I would guess you have Enabled or Disabled some kind of Hardware since the generating of Auth codes. Most likely a NIC, i.e. a Network Interface Controller. This causes the Windows configuration list to shuffle and thus generates a different Computer ID.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[J van E]

Hm, that could well be… Yesterday I overclocked my pc and I disabled the JBMicron controller in the BIOS. I think I already disabled the onboard soundcard but maybe I also did that yesterday… Bummer… Didn’t think that would influence this, but that could well be it!

What’s the best thing to do? If I remove the authorization I lose a retry, so to speak, right? My drumkits (I’ve got four) all have their maximum off 2 authorizations, if I’m not mistaken, and EZDrummer itself has got one left out of four, I think. What’s wise…? Remove authorization and ask for some sort of reset when I can’t authorize everything anymore or should I ask for some sort of reset now…? I haven’t been in this situation before, so I don’t know what to do.

Right now I’ve got two authorizations I’d like to keep, for my old pc and my new one.

[John]

Decide which state things should be in (i.e. Enabled or Disabled) when you wish to work with EZdrummer. Then you Authorize for this state, using this new Computer ID.
I have deleted your oldest, Inactive Authorization which means you still have 2 free Authorizations left per product.
When you have used up the last one you let us know, either via this Forum or the Support Portal.

BR
John

John Rammelt - Toontrack
Technical Advisor

[J van E]

Ok, thanks, cool! I will keep things as they are now so I will authorize for this state. Thanks for already deleting the old inactive one! On the site I only saw two green active authorizations, so I thought that was the limit, but I see now it says ‘Total authorizations: 2/4’. Great. But er… (stupid question, maybe: I feel a ‘Duh….-moment’ coming… ) I see no ‘Add authorization button’ or something like that… How can I get to authorization option 3…?

BTW Awesome support! Never expected such a quick reaction at that time of day!!!

[Scott]

I see no ‘Add authorization button’ or something like that… How can I get to authorization option 3…?

You can only have 2 authorizations active at one time. So, you’d need to ‘remove’ one authorization to add another.

Scott Sibley - Toontrack
Technical Advisor

[J van E]

Ah, ok, thanks, understood… I thought you had 4 authorizations options, period, but you have 4 authorization possibilities before you can’t authorize anymore at all, and you can only have 2 of those 4 active at any given time. Got it. At last. I will remove the ones I made last weekend.

Sorry for not understanding it sooner…

EDIT
Just authorized EZD again: worked perfectly. And I noticed I didn’t need to re-authorize the drumkits! Apparently those authorizations are less sensitive to changes.

And I also noticed that all the information about 4 and 2 authorizations can all be read in the mails you get when you authorize something… Stupid me… Some people just don’t read well…

[Author]

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