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Switched laptops. It should be as simple as just removing authorization from the old laptop via the Product Manager app, installing all the products on the new laptop, run the Product Manager app, and authorize on the new laptop.
But NOOOOO! Not with Toontrack. The Product Manager is a useless piece of garbage. This is the second time in as many years that I have switched computers, and every time you have to beg Toontrack support to give you permission to use the software you own. So 3 days without being able to work. I have only 1 Active authorization on all my products. ONE! And it won’t allow me to authorize the second.
I actually don’t want Toontrack to fix my problem. I want Toontrack to actually explain to me why the app doesn’t work, and why I have to contact support for assistance. I want to post this reply on my social media channel to discourage future users from using Toontrack products.
Please send me detailed information on WHY my authorization attempts failed.
Hi Pieter, sorry to hear you feel that way but the EULA is available for all to read before any purchase is made.
Reaching out to clear Auths is never any problem but I hope you realise that clearing your Auths 5 times in less than a year for some of your products does not fall under regular terms.
Inactive Auths removed.
BR,
John
John Rammelt - Toontrack
Technical Advisor
1
Thanked by: Scott EshlemanPlease log in to read and reply to this topic.
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