Authorization Issues

[Pieter]

Switched laptops. It should be as simple as just removing authorization from the old laptop via the Product Manager app, installing all the products on the new laptop, run the Product Manager app, and authorize on the new laptop.

But NOOOOO! Not with Toontrack. The Product Manager is a useless piece of garbage. This is the second time in as many years that I have switched computers, and every time you have to beg Toontrack support to give you permission to use the software you own. So 3 days without being able to work. I have only 1 Active authorization on all my products. ONE! And it won’t allow me to authorize the second.

I actually don’t want Toontrack to fix my problem. I want Toontrack to actually explain to me why the app doesn’t work, and why I have to contact support for assistance. I want to post this reply on my social media channel to discourage future users from using Toontrack products.

Please send me detailed information on WHY my authorization attempts failed.

Operating system: Windows 11

1

Thanked by: Natt Interested

Topic

[John]

Hi Pieter, sorry to hear you feel that way but the EULA is available for all to read before any purchase is made.
Reaching out to clear Auths is never any problem but I hope you realise that clearing your Auths 5 times in less than a year for some of your products does not fall under regular terms.

Inactive Auths removed.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[Natt Interested]

Toontrack, Hi. We don’t get to choose how many times our computers die per year. Also, each time we have to log in here to use software we already paid for, we have to identify our exact location as a dot on a map so Google can send us targeted goldfish food ads and that (surveillance capitalism) fumes me up. I’m here because I’m supposed to be able to download an authorization file and I don’t see where to do that. Thanks.

Joe Scuderi

[Pieter]

If you look at Toontrack’s response to my tirade, this amplifies your point exactly. How DARE I upgrade my devices? How DARE my hard drive just decide “That’s it!! Enough!!”? How DARE I expect uncontrolled access to my software? And then Toontrack shoots back with “EULA bla bla bla, 5 authorizations cleared in a year”. So WHAT? It is MY software. I should not have to ASK 5 times a year to please please please have access to my software. There are so many other ways to check the legitimacy of the software. This draconian 1984 style “Big Brother Is Watching” is pathetic 😒 To simply switch software is almost impossible for me. I have more than 1000 projects built around Toontrack products. So I have switched to other solutions for my new projects, but still…should I need to revisit an old project, I will have to deal with this 🙄

[Author]

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