Authorization failed: contact support…Hello?!?

[chomski]

I authorized my software once and now it won’t work.

Both DAWs I use ask me to authorize again.

It says I have one active authorization.

I just bought EZ Drummer a week ago and only used it once.

Yes I have the most current version.

Yes I have tried both online and offline authorization.

I’m using a Mac with Ableton Live 9 Suite and Renoise 3.0 for my DAWs.

I contacted support a week ago and nobody has responded, either from support directly or here on the forums.

Is anybody out there? Can anybody hear me? Please Help.

Topic

[Scott Eshleman]

I can’t help you with your use of EZDrummer2 with Ableton Live 9 Suite and Renoise 3.0. I have no experience with either of them.
You should make sure that you are familiar with how to operate Virtual Instruments in them.
Many issues that I see here on the forum originate with moving or copying the EZDrummer.dll file to other locations on the PC
rather than pointing the host application/DAW to the dll’s installed default location.

That Solo does not recognize EZDrummer as an available drummer suggests an installation issue.
(PS. You shouldn’t need to run EZDrummer2 in Solo. It runs as a completely standalone program or within a host/DAW as a plugin.)
I would suggest that you uninstall EZDrummer2.
Then search for and delete any and all EZDrummer.dll files remaining after uninstalling.
Run the 2.0.2 base installation and the 2.1.1 update appropriate for the OS and DAW you are using (32-bit or 64-bit).
Then BEFORE doing anything else, open the EZDrummer2 standalone and authorize (if necessary).
Once authorized in standalone, you shouldn’t need to authorize it again on this PC.

[chomski]

@gseshleman said:

I can’t help you with your use of EZDrummer2 with Ableton Live 9 Suite and Renoise 3.0. I have no experience with either of them.
You should make sure that you are familiar with how to operate Virtual Instruments in them.
Many issues that I see here on the forum originate with moving or copying the EZDrummer.dll file to other locations on the PC
rather than pointing the host application/DAW to the dll’s installed default location.

That Solo does not recognize EZDrummer as an available drummer suggests an installation issue.
(PS. You shouldn’t need to run EZDrummer2 in Solo. It runs as a completely standalone program or within a host/DAW as a plugin.)
I would suggest that you uninstall EZDrummer2.
Then search for and delete any and all EZDrummer.dll files remaining after uninstalling.
Run the 2.0.2 base installation and the 2.1.1 update appropriate for the OS and DAW you are using (32-bit or 64-bit).
Then BEFORE doing anything else, open the EZDrummer2 standalone and authorize (if necessary).
Once authorized in standalone, you shouldn’t need to authorize it again on this PC.

THANK YOU so much!

[Chryssanthos Zouridakis]

authorization failed! why??

Operating system: Windows 11

[Author]

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