Authorization failed (both ways) in my 2nd DAW on same comp, said “contact support”

[chomski]

I authorized EZ Drummer 2 in my main DAW (Renoise), however

upon trying to open EZ Drummer 2 in Ableton live it asked me to authorize again. Upon trying to log in and authorize it in the 2nd DAW (which I shouldn’t have to do anyways) it says “Authorization failed. Contact Support”. I tried the offline authorization and it said “wrong file?” I tried downloading a new authorization file…that didn’t work either.

I’ve read through the FAQ and a lot of the forums…it says to authorize it in the same hardware state that you intend to use it…which I have done (even modems on/off). That doesn’t work either.

I tried opening and authorizing EZ Drummer 2 in Toontrack Solo like another FAQ suggested but EZ Drummer 2 doesn’t appear on the list of “add drummer”!

Please help me. I’ve read like 15 pages into the forum, as well as tried everything I can think of. Using a mac running OS 10.68. Just downloaded/bought EZ Drummer 2 days ago, is up to date, etc.

CryFrownYell

-Norman Radtke

Topic

[chomski]

I’m also having to re-authorize EZ Drummer 2 upon downloading a new version of my main daw, Renoise. Neither online nor offline authorization works. This is such a headache! I just want to program some drums….

[chomski]

Hello???

Toontrack took my money and won’t respond to me…it’s been a week since I contacted them.

Pretty annoying that I keep getting asked to authorize software I’ve already bought….

[Author]

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