Waiting for CS to get back to me. In the meantime anyone have any idea why when I try to register the three new products my girlfriend got my for Christmas (two EZX kits and an EZ Mix pack) it says all three are already registered to a different account? She does not have an account, she doesn’t even really understand what she bought me, lol. She bought them direct from Toontrack.
Any ideas?
Thx
Danny
BEST ANSWER
I will make a guess…
She purchased them using her email and they got auto registered to that account.
I found the original purchase transaction and moved them from her account to yours.
Hi Danny, have her forward the email that she got from Toontrack. Copy the registration code and paste it into your Toontrack Product Manager. There could be two emails one an invoice and the other with the registration codes. You can always write to them they are very good at getting back, However it’s the weekend give them A couple of days.
Hi Danny, have her forward the email that she got from Toontrack. Copy the registration code and paste it into your Toontrack Product Manager. There could be two emails one an invoice and the other with the registration codes. You can always write to them they are very good at getting back, However it’s the weekend give them A couple of days.
Good luck
Derrick
Thanks, that’s exactly what I did. I copied the three codes and pasted them into the product manager and get a message saying the belong to another account, all three. I’ll just have to wait until CS gets back to me.
The post has been modified 3 times, last modified 3 years, 2 months ago by ezdrumbum.
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