After uninstallation, cannot reinstall EZdrummer2

[karl beon]

Windows installer says package is invalid or not allow

What should I do ?

Thanks

Operating system: Windows 10

Topic

[John]

Hi,

please use the Toontrack Product Manager.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[karl beon]

With toontrack product manager or via toontrack.com, it’s the same.
Same message
I tried to install the demo version, it’s the same ..

EZdrummer version: 2.0.2
Operating system: Windows 10

[John]

Can you post a screen shot of the exact error message?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[karl beon]

[karl beon]

I can’t post the photo
The message says:
Cannot open this installation package. Verify that it exists and that you are authorized to access it, or verify with your application vendor that this Windows Installer package is valid.

Operating system: Windows 10

[Brad]

karl beon wrote:

I can’t post the photo
The message says:
Cannot open this installation package. Verify that it exists and that you are authorized to access it, or verify with your application vendor that this Windows Installer package is valid.

Operating system: Windows 10

Are you running the installer from Product Manager? Clicking the red Install button?

If yes and it is still failing, have you tried right/control click on Product Manager and select “Run as Administrator”?

EZdrummer version: 2.2.1
Operating system: macOS Catalina (10.15)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Fender Studio Pro 8, Presonus Studio One Pro 7
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

• This post was modified 4 years, 8 months ago by Brad.

[karl beon]

Yes, with product manager and red install button . I select “Run as administrator ” ,  It’s the same .

Now I just removed EZdrummer 2.1.8 (win) on product manager, and I’m trying to reinstall

[John]

OK,

can you please try this:

Go into the Product Manager Preferences and change the Download location to your Desktop, do not check the ‘move downloads’ boxes.

Download the Full Product Installer and run it. Then Download the 2.2.1 update and run it.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[karl beon]

It works ! Thank you
I changed the download location and everything works again
Thank you

EZdrummer version: 2.2.1
Operating system: Windows 10

[Author]

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