1. Forums
  2. EZbass Line
  3. EZbass Help
  4. 1.1.0 Sub Output Not Working

1.1.0 Sub Output Not Working

EZbass Help
Viewing 15 replies - 1 through 15 (of 18 total)
  • Replied September 22, 2021 at 11:22 #2796036
    Phil Pendlebury
    Participant

    Actually tested Standalone and seems that Sub is not working there either. Very odd, I cant imagine this slipped through QA, so maybe something has changed here.

    nb. Yes I do have Multi Outs selected in Settings.


    EZbass version: 1.1.0
    Operating system: Windows 10

    Info & Contact

    Windows 10 Pro (4K). Intel i7. 64GB RAM. RME FF UCX. UAD2 QUAD.
    Cubase. Nuendo. Wavelab. Ableton. Vegas. etc.

    Replied September 22, 2021 at 11:40 #2796046
    Petter
    Moderator

    Hi Phil,

     

    We are trying to reproduce the problem on Standalone and in Cubase 11 on both Mac and PC but it seems to work on all platforms.

     

    It would help us find the culprit in this case if you could attach a screenshot of your current Effects settings and if you could specify which preset and sound library you are using when this is happening. Is there any change in sound when you twist the Sub-Bass knob at all?

    Petter Adsten - Toontrack
    Support & Betatesting

    Replied September 22, 2021 at 11:52 #2796051
    Phil Pendlebury
    Participant

    Hi and thanks for your quick response. I’ll certainly attach any screen shots etc. that may be useful but at the moment I am finding this with every and any patch.

    There is no change in sound at all and the Sub output is clearly not outputting anything.

    In standalone I am finding that Use multi-outs keeps deselecting itself once EZB is restarted. I may try a complete uninstall of the plugin.

    Attaching a quick screen grab that shows standalone using the default patch.

    Routed to outputs 1/2 – 3/4 – 5/6 you can clearly see no gain on 5/6 although Sub level is up full.

    I will make a small video inside Cubase shortly.


    EZbass version: 1.1.0
    Operating system: Windows 10

    Info & Contact

    Windows 10 Pro (4K). Intel i7. 64GB RAM. RME FF UCX. UAD2 QUAD.
    Cubase. Nuendo. Wavelab. Ableton. Vegas. etc.

    Replied September 22, 2021 at 12:03 #2796061
    Petter
    Moderator

    Hi Phil,

     

    Thank you for the screenshot. Please try a different audio driver/device, perhaps by connecting headphones directly to your PC. Send the Sub-Bass to the right and the rest to the left, does the Sub-Bass still not output anything?

    Petter Adsten - Toontrack
    Support & Betatesting

    Replied September 22, 2021 at 12:07 #2796062
    Phil Pendlebury
    Participant

    Hi again,

    No, as mentioned. The first time I discovered this was in Cubase so device driver is not relevant. Here is a screenshot from within Cubase. I hope that is clear.

    Sorry the screenshots are large I work in 4K. At least you can see the detail clearly.

    If you need a full video please let me know. Although I will be trying rollback in few minutes as have a track to mix.

    Info & Contact

    Windows 10 Pro (4K). Intel i7. 64GB RAM. RME FF UCX. UAD2 QUAD.
    Cubase. Nuendo. Wavelab. Ableton. Vegas. etc.

    Replied September 22, 2021 at 12:21 #2796069
    Phil Pendlebury
    Participant

    Oh dear. I cannot find a way to roll back. Tried downloading the 1.09 installer and removing 1.1 but EZB is still showing 1.1.

    I am confirming now that in standalone Use multi-outs keeps deselecting itself once EZB is restarted. I tried running as Admin etc. Just in case. No difference.

    I don’t usually use standalone so not sure if this is relevant.

    I am now looking to find where the settings are stored.

    nb. I think I mentioned before, I do quite a lot of QA testing and tutorials etc. So pretty sure this is not user error. There is something definitely amiss here.

    Please update me soon, if you can as I really need to work and all  my mixes use the Sub out.


    EZbass version: 1.1.0
    Operating system: Windows 10

    Info & Contact

    Windows 10 Pro (4K). Intel i7. 64GB RAM. RME FF UCX. UAD2 QUAD.
    Cubase. Nuendo. Wavelab. Ableton. Vegas. etc.

    Replied September 22, 2021 at 12:51 #2796075
    Phil Pendlebury
    Participant

    OK more info. Inside Cubase:

    • The Gospel Library is outputting Sub correctly.
    • The Classic Rock Library is outputting Sub correctly.
    • The Metal Library is outputting Sub correctly.

    Although it always defaults to zero.

    The issue seems to be with Modern & Vintage only.

    Info & Contact

    Windows 10 Pro (4K). Intel i7. 64GB RAM. RME FF UCX. UAD2 QUAD.
    Cubase. Nuendo. Wavelab. Ableton. Vegas. etc.

    Replied September 22, 2021 at 13:14 #2796082
    Phil Pendlebury
    Participant

    Attaching video link which shows the issue very clearly (too big for here):

    https://we.tl/t-46oyK8nZ2p

    nb. I have verified that latest sound installer is done etc.

    Info & Contact

    Windows 10 Pro (4K). Intel i7. 64GB RAM. RME FF UCX. UAD2 QUAD.
    Cubase. Nuendo. Wavelab. Ableton. Vegas. etc.

    Replied September 22, 2021 at 13:22 #2796085
    Petter
    Moderator

    Hi Phil,

    Thank you, we were able to reproduce the problem and we are troubleshooting and discussing this with our programming team. The issue seems to be introduced with the latest Sound Library update, and not only the Software update.

    When we have any new information we will make sure to update you here.

    To keep Multi-Out Audio and any other settings you have changed when you restart the standalone you can save the current project as your default project (File > Set Current to Default Project).

     

    EDIT:

    The bug has been found and will be fixed in a Sound Library update shortly, it will be available in the Product Manager as soon as it is available.

    Petter Adsten - Toontrack
    Support & Betatesting

    • This post was modified 3 years, 9 months ago by Petter.
    Replied September 22, 2021 at 13:28 #2796090
    Phil Pendlebury
    Participant
    Petter wrote:

    Thank you, we were able to reproduce the problem and we are troubleshooting and discussing this with our programming team.

    That is great news thank you. Could you suggest any way that I can get it working for my current mix?

    Petter wrote:

    To keep Multi-Out Audio and any other settings you have changed when you restart the standalone you can save the current project as your default project (File > Set Current to Default Project).

    Great thanks, yes I sorted this one as I remembered it from previously. As mentioned, I rarely use standalone, it just seemed that it may be connected.

    nb. Please do have a look at the video if you can. I would like you to see the kind of testing work I do, as I have applied to test a few times but not had any luck.

    Thanks again,

    P

    Info & Contact

    Windows 10 Pro (4K). Intel i7. 64GB RAM. RME FF UCX. UAD2 QUAD.
    Cubase. Nuendo. Wavelab. Ableton. Vegas. etc.

    Replied September 22, 2021 at 13:31 #2796092
    Phil Pendlebury
    Participant
    Petter wrote:

    The bug has been found and will be fixed in a Sound Library update shortly, it will be available in the Product Manager as soon as it is available.

    Superb. Thank you very much for following up so quickly. 🙂

    Info & Contact

    Windows 10 Pro (4K). Intel i7. 64GB RAM. RME FF UCX. UAD2 QUAD.
    Cubase. Nuendo. Wavelab. Ableton. Vegas. etc.

    Replied September 22, 2021 at 14:16 #2796118
    Petter
    Moderator
    BEST ANSWER

    Thank you for reporting the problem Phil!

     

    The Sound library update with the fix included is available now in the Product Manager. You will have to delete the update installer if you still have it in your Product Manager Downloads folder and then re-download and install the update again.

     

    First find EZbass in the Product Manager > Show Details > Downloads tab.

     

    Delete the downloaded installer.

    Delete_blurred

    Download it again and then use the same drop down menu and click Install.

    Install_blurred

     

    Petter Adsten - Toontrack
    Support & Betatesting

    • The post has been modified 2 times, last modified 3 years, 9 months ago by Petter.

    1

    Thanked by: Phil Pendlebury
    Replied September 22, 2021 at 14:29 #2796128
    Phil Pendlebury
    Participant

    Awesome thanks. No need to remove or delete for me as I always use Clean Up.

    Tested and working. Thank you team.

    Thanks for quickly stopping me thinking that I may be going mad. 🙂

    nb. The above pics refer to Core MIDI  Update. Just fyi.

    Info & Contact

    Windows 10 Pro (4K). Intel i7. 64GB RAM. RME FF UCX. UAD2 QUAD.
    Cubase. Nuendo. Wavelab. Ableton. Vegas. etc.

    1

    Thanked by: Petter
    Replied September 22, 2021 at 15:09 #2796152
    Petter
    Moderator

    Thanks Phil! I edited the photos with a blur effect as on the current machine, the Core MIDI update was not downloaded and that could create some confusion with the big red Download button.

    Petter Adsten - Toontrack
    Support & Betatesting

    1

    Thanked by: Phil Pendlebury
    Replied September 22, 2021 at 16:05 #2796183
    Petter
    Moderator

    We wanted to add some information about the Sub-Bass. While troubleshooting, we realised that the volume of the Sub-Bass is too low and that will be fixed in the next EZbass software update.

     

    Currently we do not have any ETA to give for when that update can be released.

    Petter Adsten - Toontrack
    Support & Betatesting

    1

    Thanked by: Phil Pendlebury
  • Author
    Replies
Viewing 15 replies - 1 through 15 (of 18 total)

No products in the cart.

×
menu
Play / pause
0:00
0:00
    volume
    ×