Product Manager still shows EZ Keys “Not up to date” ???

[Robert]

After attempting multiple times to update EZ Keys, Product Manager still shows EZ Keys “Not up to date” for both 32 and 64 bit vers.

Checking the standalones both 32 and 64 show ver. 1.2.4.

How can I correct this ?

Topic

[Olof]

In Product Manager for EZkeys, click “Show Details” and then “Installation Info”. Which component is not version 1.2.4 there?

Olof Hermansson - Toontrack
Coder

[Robert]

@Olof said:
In Product Manager for EZkeys, click “Show Details” and then “Installation Info”. Which component is not version 1.2.4 there?  

Olof,

The first two components. Sound Library is 1.0.0 and Core MIDI is 1.1.0.
Core MIDI also shows an ‘Available Update’ of 1.2.0 while Sound Library and the rest are ‘dashed’ out.

All the other components are version 1.2.4.

Thank you….

[Olof]

Aha, and you say that the update it suggests you should install is “EZkeys Player”, both 32-bit and 64-bit? Could you select the Downloads tab (to the left of Installation Info) and post a screenshot of that section, please?

Olof Hermansson - Toontrack
Coder

[Olof]

Okay, I think I know what the reason for this can be, and you can work around the problem by downloading and installing the “MIDI library update” version 1.2.0. But please make that screenshot first if you can.

Olof Hermansson - Toontrack
Coder

[Robert]

@Olof said:
Aha, and you say that the update it suggests you should install is “EZkeys Player”, both 32-bit and 64-bit? Could you select the Downloads tab (to the left of Installation Info) and post a screenshot of that section, please?  

I believe so, reading from that section it says… ‘EZKeys Small Upright Piano for Windows’. If that is in fact considered the “EZkeys Player” ?
Hopefully the screenshot will clear that up.

Thank you….

[Olof]

Thanks. Hit F5 in Product Manager now to refresh what downloads are available. I’ve added the MIDI update to Small Upright. Does that change anything for “Download/Install Updates”? If it still says you should install 32-bit and 64-bit, instead open details and download/install “MIDI update”.

Olof Hermansson - Toontrack
Coder

[Robert]

@Olof said:
Thanks. Hit F5 in Product Manager now to refresh what downloads are available. I’ve added the MIDI update to Small Upright. Does that change anything for “Download/Install Updates”? If it still says you should install 32-bit and 64-bit, instead open details and download/install “MIDI update”.  

Thank you, I believe that corrected the situation. I downloaded and installed the MIDI update and it went from “Not up to date” to ‘ready to use’.
I attached two screen shots ( Downloads & Installation Info), please look them over to confirm if everything is correct.

I thank you for your time and help, and can see why Toontrack is so highly regarded as a top company that stands by it’s products !

[Olof]

Yes it looks fine now. Good good.

Olof Hermansson - Toontrack
Coder

[Olof]

Actually I realized that this was not the ideal solution. The reason that you got this problem in the first place must be that you have some “demo” version of an EZkeys library installed, that is, a library that is not registered to your account. If you decide uninstall that demo library some day, the Core MIDI will be removed as well. With the MIDI missing, Product Manager will say that your registered EZkeys product (Small Upright) is not installed (actually that the installation is “damaged”), but just running its installer then won’t install the MIDI – you will need to uninstall Small Upright before reinstalling it.

So the best solution would be to uninstall all EZkeys libraries in Add/Remove Programs and then install one that you have registered to your account. Then you will be alright for the future and can install/uninstall any EZkeys demos you like.

Olof Hermansson - Toontrack
Coder

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