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avatar sdx incomplete
January 2, 2017
4:16 am CET
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heri02
Member
Forum Posts: 4
Member Since:
February 26, 2011
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tried to download avatar core library and metal foundry several times both downloads reach verifying stage then revert back to approx 75% of download then start the whole process over again

January 2, 2017
7:50 am CET
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John
Sweden
Admin
Forum Posts: 8302
Member Since:
June 18, 2004
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Hi,

which OS are you on?
Where are you located?

BR,
John

January 2, 2017
3:15 pm CET
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heri02
Member
Forum Posts: 4
Member Since:
February 26, 2011
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windows 7 located in us

January 2, 2017
3:29 pm CET
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BillT_4
New Member
Forum Posts: 1
Member Since:
January 2, 2017
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I am having the exact same issue with EZ Drummer 2.

January 3, 2017
12:09 pm CET
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John
Sweden
Admin
Forum Posts: 8302
Member Since:
June 18, 2004
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Hi (both of you),

have you tried closing and re-launching the Product Manager before you try again?

BR,
John

January 4, 2017
1:14 am CET
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heri02
Member
Forum Posts: 4
Member Since:
February 26, 2011
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I have been trying on an off for weeks with no success
I have closed the pm and relaunched it i have also uninstalled and reinstalled superior drummer and new york studios and the pm they all download and install fine
when it comes to avatar and foundry nothing same issue

January 4, 2017
10:18 am CET
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John
Sweden
Admin
Forum Posts: 8302
Member Since:
June 18, 2004
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I'm checking with my colleagues...

January 4, 2017
11:44 pm CET
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John
Sweden
Admin
Forum Posts: 8302
Member Since:
June 18, 2004
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@heri02:

Please try the following:
1. Pause the Avatar download.
2. Click Show Details for the Avatar product, open the menu to the right of the download and select "Show in Explorer".
3. Open the folder "SL-Avatar_SDX.incomplete/Contents/SL-Avatar/Sounds" and delete the two files "soundb9.obw" and "soundb10.obw".
4. Resume the Avatar download and let it finish without interruptions. Can it be fully downloaded now?

BR,
John

January 7, 2017
7:56 pm CET
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heri02
Member
Forum Posts: 4
Member Since:
February 26, 2011
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JOHN
I HAVE TRIED YOUR RECOMMENDATION WITH NO SUCCESS

January 10, 2017
7:34 am CET
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John
Sweden
Admin
Forum Posts: 8302
Member Since:
June 18, 2004
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Hi,

there may be something wrong with your disk, perhaps some bad sector. If you have another disk with enough space, you could pause the downloads (those that should be moved), change download location to the other disk in Options in Product Manager and click 'Move Downloads'. When that is done, resume.
You could also check the disk for bad sectors, as described here for example: http://www.howtogeek.com/howto.....ows-vista/

BR,
John

November 24, 2017
5:54 pm CET
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theandrewgrover
New Member
Forum Posts: 2
Member Since:
November 22, 2017
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I have been having the same issue; each time it reaches the end of the download (counts down to 0 secs), it jumps back up to 2 mins, or 1 hour, or 7 mins.. It varies, but it never completes the download. Its been like this for two days.

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