activating demo does not work

[Burkhard Lettner]

hello,

i downloaded the demo of ezdrummer and wanted to active it and i get the errormessage “internet connection cannot be established”??
internet connection is there – otherwise it would not have been possible to download the demo 😉
what does this errormessage mean?

i also downloaded product manager tool and there i get the error, that update check failed with errorcode 35.

thanks for your help
burkhard

Topic

[John]

Hi,

could you please tell me where you are located and which OS you are on?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Burkhard Lettner]

hi,

i am from vienna (austria) and i use one of the latest windows 10 insider builds (hope thats not a problem).

kr
burkhard

[John]

Hi,

I have made an inquiry with the web master.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Burkhard Lettner]

ok, let me know when i can try again.

thanks
burkhard

[John]

Hi,

it seems it is a Win10 insider build problem.
Please try the following: Change the Time Zone settings from Automatic to Manual.
Then start the Product Manager and try again.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Burkhard Lettner]

hi,

i had to do it in the other way – set it to automatic, reboot and the i could activate the demo 🙂

thanks
Burkhard

[Author]

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