Why do I see “Error 1311” when trying to install on my PC?

If you are receiving an “Error 1311” when installing on PC, it is usually because you have not first extracted the downloaded .zip file before running the installer located inside.

The solution is to right-click the downloaded .zip file, then select “Extract All”. This will allow you to open the extracted download folder and run the installer inside.

We always recommend using the “Extract All” option (when right-clicking the download) rather than using the “Open With” option.

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Why do I see “Error 1311” when trying to install on my PC?

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