My order completed at toontrack.com, but I do not see the product to download in my account. How come?

The most common reason this happens is if you completed your order as a “Guest”.

If you complete the checkout process as a “Guest”, then the serial number will not be added to your account automatically.

Once you complete the order at toontrack.com, you should get an order confirmation sent to the email address submitted on your order.

This order confirmation should contain the serial number you can use to register the product to your account.

You can register the serial number at toontrack.com > My Account > My Products area or in the Product Manager where it says “Register New Product”.

Did you find this page helpful?

Tags:

First Name *

Last Name *

Toontrack Account Email Address *

Select what type of issue this is *

Select Your Product *

Serial Number If unsure you can retrieve your serial number from the 'My Products' section, after login.

Select Your Operating System *

Select Your Sequencer/Host *

Sequencer/Host Version *

Message *

File Attachment Allowed file types are .jpg .jpeg .png .gif .tif .tiff .mp4