Q: Which version of EZmix do I need to qualify for the EZmix 3 upgrade pricing?
A: If you have any of the below product variants registered to your Toontrack user account, you qualify:
• EZmix
• EZmix 2
• EZmix 2 – Lite Upgrade
• EZmix 2 – Regular
• EZmix 2 – Upgrade
Q: I own an earlier version of EZmix. Will I automatically get a free upgrade?
A: EZmix 3 is not a free update, it’s a completely new program including new features and content. As an existing customer, you will however qualify for the generously priced upgrade.
Q: I can’t log in because I forgot my password or which email I used. Can you help?
A: If you forgot your password, please enter your email address on this page and you will receive a link to create a new password via email. If you don’t remember which email address you used, please contact our support team!
Q: Will previously released EZmix packs work in EZmix 3 and if so, will they work differently than in EZmix 2?
A: All your already installed EZmix packs will be accessible in EZmix 3 and work exactly like they did in EZmix 2 (meaning no functionality is added). You will potentially need to download and install updates, though. Any and all updates can be found in your Toontrack user account and/or the Product Manager (recommended).
Q: What happens to my previous version of EZmix?
A: EZmix 3 does not overwrite any earlier version you may have installed.
Q: What happens to the projects in which I have used an earlier version of EZmix?
A: EZmix 3 does not overwrite any earlier version. As long as you don’t uninstall your previous version, your old projects remain intact. However, hosts that support the VST 3 feature “IPluginCompatibility” (such as Cubase/Nuendo 12.0.52 or above) can automatically replace the earlier version of EZmix with EZmix 3 when you open your old projects, if the earlier version has been uninstalled.
Q: Will I be able to access the core preset library from EZmix 1 and/or EZmix 2 in EZmix 3?
A: Yes! The EZmix 3 Core Pack installer will re-install updated versions of the two previous core libraries. Some presets may feature updates for use in EZmix 3.
Q: What will happen with EZmix 2 upon release of EZmix 3?
A: On release of EZmix 3, EZmix 2 will be permanently discontinued and removed from both our online store and from retail outlets currently carrying it. You may still see retailers sell remaining stock beyond release, though. If you purchase EZmix 2 from a reseller after discontinuation or have a yet-to-be-registered license purchased online, you will still be able to register your product.
Q: Will you still update EZmix 2?
A: To further the development of EZmix 3, EZmix 2 will not be updated beyond the release of the new format.
Q: Will you continue to produce expansion content for EZmix 2?
A: No, upon release of EZmix 3, we will only be able to produce EZmix pack content for the new standard.
Q: Is EZmix 3 compatible with my system?
A: If you have questions about compatibility with your DAW and/or your system, please see the information at the bottom of this page or feel free to contact support here.
Q: Is there an EZmix 3 trial or demo version available?
A: No, there is currently no trial or demo version available.
