Topic: Toontrack opens with no GUI screen controls Logic 11.2.2 | Toontrack

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Toontrack opens with no GUI screen controls Logic 11.2.2

EZkeys Help

Posted 21 hours, 19 minutes ago #3500149

Danny Smith
Participant

Toontrack EZdrummer, EZKeys and EZBass will open and I can hear previously recorded toontrack tracks, but the toontrack contols and GUI screen is blank (dark gray). Everything else in Logic Pro works fine. This happens on what seems like a random basis. Sometimes the toontrack GUI screen and controls appear as normal.

The only fix I’ve found is to save the project, quit Logic Pro and reboot the computer.

NOTE: See image below

Is this a bug in toontrack??

Thanks for any help!

Danny

EZkeys version: 2.1.4
Operating system: macOS Sonoma (14)
Creator

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Replied 7 hours, 14 minutes ago #3500414

Olof Hermansson
Moderator

Never seen that happen. Does it help if you use the View menu to change to Controls and back to Editor?

Is it an Apple silicon Mac, running Logic in native mode?

Olof Hermansson - Toontrack
Coder

Replied 3 hours, 5 minutes ago #3500503

Danny Smith
Participant

Hi Olof,

Thanks for your help.

Does it help if you use the View menu to change to Controls and back to Editor?

I will check the next time the issue occurs. Yes, Apple silicon Sequoia 15.7.2 and I am running Logic 11.2.2 in native mode. I have cotacted tech support twice and got the same response both times. So I’ve followed their instructions twice now. See below…

If you experience issues after an upgrade of either Logic or your Toontrack software, please try, in the first instance, to delete the following files if they exist:

/Users/yourname/Library/Caches//AudioUnitCache/com.apple.audiounits.cache
/Users/yourname/Library/Caches/com.apple.audiounits.cache
/Users/yourname/Library/Caches/Logic/com.apple.LogicAudioUnits.plist
/Users/yourname/Library/Preferences/com.apple.audio.InfoHelper
/Users/yourname/Library/Preferences/com.apple.audio.AudioComponentCache.plist

Any other ideas appreciated! Happy Holidays!

Danny
Author

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