Topic: EZKeys 2 upgrade license can be transferred if the buyer has not the version 1? | Toontrack

EZKeys 2 upgrade license can be transferred if the buyer has not the version 1?

EZkeys Help

Posted July 25, 2024 at 17:40 #3272931

Claudio Porcellana
Participant

Hi

As per title: a buyer paid my license, but he has not EZKeys 1, so can I issue the transfer safely?

I read that the version 2 is not un upgrade, but a totally new tool, but I don’t want to create a mess with me and/or the buyer

the FAQ are not very clear about that

I sent a message through the contact form, but unsure if I selected the correct reason

EZkeys version: 2.0.5
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Replied July 26, 2024 at 10:42 #3273076

Claudio Porcellana
Participant

Well, I just found that I cannot sell the upgrade to a people that doesn’t have has a license for EZKeys 1, even if EZKeys 1 is no more sold!

Not a smart move in my opinion
you lose one customer (me) forever because of the awful fee and complications for transfers, YUK
and you lose a new customer who could have bought expansions or MIDI packs that I likely never sell because the transfer fee is too much close to the possible selling price

Now Toontrack is in my personal no-way list

EZkeys version: 2.0.5
Operating system: Windows 10
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