Topic: No Customer Support Response

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Replied June 23, 2024 at 21:06 #3264553

Reuben
Participant

I have been trying to communicate back-and-forth for over a year. I have the AR 12 C mixer interface Every five minutes the audio completely cut out Like a glitch It doesn’t affect recording or anything else you just can’t hear anything for about 2 1/2 seconds every five minutes It doesn’t matter what you do turn things off and then you look on YouTube you see that person has some of the worst customer care and then the product that I have has been defective and they refused to do anything

Replied June 23, 2024 at 21:08 #3264557

Reuben
Participant

Oh, this one is about easy Drummer. I’m sorry. Mike complain about easy Drummer is you can’t have the app on while you’re recording with OBS. For some reason, the driver plug-in cut off audio to Every other app works, but not easy Drummer

Replied June 24, 2024 at 16:28 #3264842

rixa
Moderator

Techyfriedchicken wrote:

I sent two support tickets for various matters over the last three days, and I haven’t gotten an automated response (and no human response). I’m reading that Toontrack gets back to customers within 48 hours. Was I supposed to get an automated response telling me that they had received my message? It also crossed my mind that this might be because of the weekend- maybe they don’t work weekends.

Can someone follow up on this? thanks

EZdrummer version: 3.0.6
Operating system: Windows 11

Response time might be a bit longer during the weekend, this weekend was also a Swedish holiday.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack
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Viewing 3 replies - 1 through 3 (of 3 total)

No Customer Support Response

EZdrummer Help

Viewing 3 replies - 1 through 3 (of 3 total)