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EZ Keys 2 crashes when saving track as audio

EZkeys Help
Viewing 5 replies - 1 through 5 (of 5 total)
  • Replied February 18, 2024 at 16:22 #3216308
    John
    Moderator

    Hi,

    I have never seen that happen myself, where are you exporting to? Which Library and preset are you using?
    Are you using the Standalone app or the plug-in? If plug-in, which host? Does this happen every time you Export as Audio or with specific Projects?

    FWIW, I just tried exporting the Song Track as Audio file from EZkeys 2 in both Win11 and macOS 13.6.4 to different locations, Desktop and external drive and got expected results.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied February 19, 2024 at 01:15 #3216525
    Clay Howard
    Participant

    I’m using the stand alone app. It doesn’t matter which library I’m using. Today it was modern funk. Yesterday it was Latin. I’m exporting to an internal scsi HD. I’ve also tried both of my internal ssd drives as well. I found multiple posts about this exact issue online. I’ll post up the crash log file tomorrow.


    EZkeys version: 2.0.4
    Operating system: Windows 11

    1

    Thanked by: John
    Replied February 19, 2024 at 10:23 #3216638
    John
    Moderator

    Thanks, that will help. Please zip archive the log before attaching to a post here.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied February 19, 2024 at 16:55 #3216827
    Glenn Stanton
    Participant

    one other quick check – if you’ve had updates on the system – you might re-run the installer to make sure the run time components are the right ones. i’ve gotten into the habit after large OS updates or (sadly) MS Edge updates as several times i’ve had my  DAW and other programs “break” because the updates installed new run time components which for whatever reason where incompatible. and in one case a security update about a year ago which changed a bunch of directory permissions and i was getting blocked until i re-ran the install (non music program) to have it reset.


    EZkeys version: 2.0.4
    Operating system: Windows 11

    Glenn

    www.runnel.com
    www.reverbnation.com/fossile

    Replied February 19, 2024 at 22:56 #3216960
    Clay Howard
    Participant

    There was actually a new EZ Keys update this morning when I went down to my music room to get the crash logs. That update fixed the problem.


    EZkeys version: 2.0.4
    Operating system: Windows 11

    1

    Thanked by: Henrik Ekblom
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