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Help! I cannot install SDX pack!

Superior Drummer 3 Help
Viewing 15 replies - 1 through 15 (of 16 total)
  • rixa
    Moderator

    Can you change which option you want to install (Basic or Full, etc)?

    I’m downloading it atm to try for myself but it may take a while.

    Screenshot-2023-12-04-at-16.47.15

    Rickard - Toontrack Music
    Make music - it´s EZ!
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    • The post has been modified 3 times, last modified 1 year, 8 months ago by rixa.
    bpjacobsen
    Participant

    Nope, regardless of what option I try, same issue. it’s as if there is a hidden button to install or continue. you can see that the bottom seems cut off. I tried changing my resolution but nothing I do seems to work. I tried another monitor but same issue so it’s not a monitor issue. This cutoff issue seems to only happen with the installer for the SDX pack. I sure hope there is a fix for this b/c I have no way of installing this right now. Dead in the water.

    rixa
    Moderator

    Still got a good while to go before it’s downloaded.

    I’m also at home and only have access to a Mac right now and you seem to be on Windows so it’s not certain that this error occurs to me.

    What you can try is to select “Verify/Download Again” in the PM and then run the installer again.

    Skarmavbild-2023-12-04-kl.-17.44.47

    Rickard - Toontrack Music
    Make music - it´s EZ!
    www.toontrack.com
    www.facebook.com/toontrack
    www.youtube.com/toontrack

    • This post was modified 1 year, 8 months ago by rixa.
    Steen Waldorf
    Participant

    The solution is to temporary change your screen resolution when you install, because you dont see the whole install window now. So the ”continued” button is hidden.

    try that and I hope it helped 😉

    bpjacobsen
    Participant

    that is what I was thinking but I tried that for one other resolution. same issue. I’m already on the highest and recommended resolution. but yeah, it’s definitely hidden for some reason. really strange. I guess I will have to try all resolutions until hopefully one of them reveals the missing button. should not have to do any of this but I just want my darn SDX isntalled. lol thanks

    Brad
    Participant

    that is what I was thinking but I tried that for one other resolution. same issue. I’m already on the highest and recommended resolution. but yeah, it’s definitely hidden for some reason. really strange. I guess I will have to try all resolutions until hopefully one of them reveals the missing button. should not have to do any of this but I just want my darn SDX isntalled. lol thanks

    Have you tried changing the scaling?


    Superior Drummer 3 version: 3.3.6
    Operating system: Windows 10

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    bpjacobsen
    Participant

    I am beyond words of sheer frustration with this. I have tried every scaling and display resolution option and same issue no matter what. It has nothing to do with my display settings. I just finished the download for Death and Darkness and same issue on there. and same issue if I run via PM or directly. I don’t know what else to do but I just spent $350 on a 3 pack of SDX packs and I’m really anxious to start using them. I’m at a standstill w/ this. I think the installer is jacked up or something.   I don’t know. I guess I will try downloading   one of them on my other pc upstairs and see if that makes any difference. Ugh!!!!!

    Brad
    Participant

    I am beyond words of sheer frustration with this. I have tried every scaling and display resolution option and same issue no matter what. It has nothing to do with my display settings. I just finished the download for Death and Darkness and same issue on there. and same issue if I run via PM or directly. I don’t know what else to do but I just spent $350 on a 3 pack of SDX packs and I’m really anxious to start using them. I’m at a standstill w/ this. I think the installer is jacked up or something.   I don’t know. I guess I will try downloading   one of them on my other pc upstairs and see if that makes any difference. Ugh!!!!!

    Defintely not a normal thing (I just tried it on my Windows 10 virtual machine and the buttons displayed ok).

    What display are you using and, if it has drivers, have you insured that drivers are up-to-date?


    Superior Drummer 3 version: 3.3.6
    Operating system: Windows 10

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    bpjacobsen
    Participant

    It’s a mini pc by Beelink. It worked fine when I installed SD3 and the stock libraries so not sure what might have changed. I need to see if there were recent windows updates applied. I know there is a known issue with some of the windows updates causing display issues but more for images not displaying on XPS documents. I don’t think it applies to this. I may just have to summon MS support for this. that should be fun.

    Brad
    Participant

    It’s a mini pc by Beelink. It worked fine when I installed SD3 and the stock libraries so not sure what might have changed. I need to see if there were recent windows updates applied. I know there is a known issue with some of the windows updates causing display issues but more for images not displaying on XPS documents. I don’t think it applies to this. I may just have to summon MS support for this. that should be fun.

    MS tech support…. Fun…. not! If it does work on your other PC, you can always install it and then copy the SDX library over to the PC that the installer doesn’t work on. Pretty straight forward. Just need a portable disk big enough, or network mount the drives.

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    bpjacobsen
    Participant

    this is nuts. it was working when I installed SD3 and the stock library so what the heck woulda changed? I have a usb SSD adapter that allows me to externally connect so I could copy as stated above to it that way. but I have to take the SSD out of my mini pc to bring it upstairs to the main PC. kinda annoying but whatever it takes I guess.

    bpjacobsen
    Participant

    I remembered I had a SATA/USB adapter which allows me to externally connect an SSD drive to any pc easily as an extra storage drive. So I decided to order another 1tb SSD for about $45 on Amazon. this will make it much easier to download and install the SDX libraries then copy them to the SD3 PC. Seems like if I plan to get more SDX packs, umma need more TB of space anyway. lol

    Brad
    Participant

    I remembered I had a SATA/USB adapter which allows me to externally connect an SSD drive to any pc easily as an extra storage drive. So I decided to order another 1tb SSD for about $45 on Amazon. this will make it much easier to download and install the SDX libraries then copy them to the SD3 PC. Seems like if I plan to get more SDX packs, umma need more TB of space anyway. lol

    I think that’s the best workaround, but long term it would be most beneficial to find the root cause of issue on the mini pc and resolve. Having stepped away from day to day technical work with windows I have little more to say, but rock on!


    Superior Drummer 3 version: 3.3.6
    Operating system: Windows 10

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    toontrackuser1962
    Participant

    I know, this thread is very old, but the problem is still actual. I had the same problem in February 2025 during the installation of Superiordrummer 3, too. And I did not find a solution, first.
    And the Support of toontrack did not give the solution, too.  But they gave me a hint, what the problem could be, after they suggested, to change the DPIs of the screen in %. But it did not help at all. So I found out after the hint with the DPIs, where the solution of the problem could maybe be found.  I thought, I could try to change the textsize itself in the controlsettings of the “barrierre free section” in Win11. So I reduced the textsize. First it seemed so, that it would not work, too. But after I closed the installationprocess and restarted it again, the installbutton appeard.

    I hope, my workaround to make the installbutton appear, will help other users in the future, if all other things do not work.

    Happy installing then.
    Best wishes to all “Install Sufferers” 🙂


    Operating system: Windows 11
    • This post was modified 6 months, 3 weeks ago by toontrackuser1962.
      Reason: text correction

    2

    Thanked by: Korken and rixa
    james scott
    Participant

    Again, 2025 and toon track is still not doing anything about this. Or any scaling issue. Your recycling code to save money which is telling me you’re probably recycling samples and reselling it to us as something else. Get with it already. You people make a lot of money off us. Fix the dam problem already. It’s been almost 10 years……


    Superior Drummer 3 version: 3.0.2
    Operating system: Windows 11
Viewing 15 replies - 1 through 15 (of 16 total)

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