Topic: EZKeys Grand Piano/authorization problems

Viewing 4 replies - 1 through 4 (of 4 total)

Replied April 27, 2023 at 02:18 #3087735

Brad
Participant

Hi Abby,

Could you post the details of your EZKeys Installation (without the serial number) from the Toontrack Product Manager application (not the web version) so we can see what state everything is in.

EZkeys version: 1.3.4
Operating system: macOS Ventura (13)
Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

Replied April 27, 2023 at 07:53 #3087794

AbigailCarrillo
Participant

Ofc, here u have it. everything seems to be installed how it has to be.

Support told me to Uninstall the demo version because it was the one I had installed first.

And then to Install EZKeys new over the product manager app but I can’t install the deinstaller because it says that it has to be actualized by the programmer itself.

Here the Pic u asked for.

It says= Ready to use *newest version is installed.

Authorization= this computer is authorized

I thank u in advance for ur answers

Love

Abby

EZkeys version: 1.3.4
Operating system: macOS Ventura (13)
Love

Abby

Replied April 27, 2023 at 08:06 #3087797

Brad
Participant

AbigailCarrillo wrote:

Ofc, here u have it. everything seems to be installed how it has to be.

Support told me to Uninstall the demo version because it was the one I had installed first.

And then to Install EZKeys new over the product manager app but I can’t install the deinstaller because it says that it has to be actualized by the programmer itself.

Here the Pic u asked for.

It says= Ready to use *newest version is installed.

Authorization= this computer is authorized

I thank u in advance for ur answers

Love

Abby

EZkeys version: 1.3.4
Operating system: macOS Ventura (13)

Thanks. Could you post the Authorizations tab too? (Sorry I should have asked for both).

EZkeys version: 1.3.4
Operating system: macOS Ventura (13)
Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

Replied April 29, 2023 at 18:20 #3089337

AbigailCarrillo
Participant

Thank for ur help the support found the problem. I was because i downloaded the demo version at first.

i had to deinstall one special folder. Know its working again.

But thank u very much for waning to help

EZkeys version: 1.3.4
Operating system: macOS Ventura (13)
Love

Abby

1
Thanked by: Brad
Author

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Viewing 4 replies - 1 through 4 (of 4 total)

EZKeys Grand Piano/authorization problems

EZkeys Help

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