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EZ Drummer 3: “The installed resources and plugin are not the same version”

EZdrummer Help
Viewing 15 replies - 1 through 15 (of 38 total)
  • Replied December 2, 2022 at 09:38 #3022679
    John
    Moderator

    Hi,

    this type of error message usually comes up when the user has first installed and then moved or copied the VST .dll file to a custom folder instead of the one initially installed to.
    Have you moved or copied any components?

    Have you tried re-downloading and re-installing the EZdrummer 3 software (not the Core Library)?

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied December 2, 2022 at 16:22 #3022795
    BayErik
    Participant

    Hey! No i didn’t move anything. I even re-installed everything including EZDrummer 3, 1 expansion and the core library. I did that a few times actually. Even tried changing up the order of installation from the 3 components, but nothing helped. I tried to uninstall the core library and expansion but that didn’t work. It says it’s installed but i have to download it… I deleted all toontrack folders before every reinstallation. None of it helped. I really don’t understand what to do. I updated everything but it still says version 3.0.5 is jot compatible with version 3.0.4. Reinstalling EZDrummer 3 never helped.

    Thanks, Erik.


    EZdrummer version: 3.0.5
    Operating system: Windows 11
    Replied December 2, 2022 at 16:51 #3022804
    cearnaigh
    Participant

    Hi, sorry to hi-jack your thread but I’m getting the same error message on the stand alone version  and I’ve been running ezdrummer for a while – the VST 3, AU and AAX are all on version 3.0.5 but the standalone is on 3.0.3. In the Toontrack manager it says I need to update to version 3.0.5 for the standalone. I’ve downloaded the update but even after the installer says the “software has been successfully installed” I’m still asked to update.

    The option to uninstall isn’t visible either. It has “No uninstaller available” written next to it


    EZdrummer version: 3.0.5
    Operating system: macOS Monterey (12)
    Replied December 2, 2022 at 18:25 #3022843
    John
    Moderator

    Hi cearnaigh,

    please check the ‘Customize’ step during the installation type and make sure that the Standalone is checked.EZD3_Install_1
    EZD3_Install_2

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    1

    Thanked by: cearnaigh
    Replied December 2, 2022 at 18:30 #3022851
    John
    Moderator

    Hi BayErik,

    I have forwarded this to my colleagues.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied December 2, 2022 at 18:50 #3022859
    cearnaigh
    Participant

    Thank you for that John. Standalone was unchecked when I looked at the customised options

    1

    Thanked by: John
    Replied December 3, 2022 at 13:54 #3023184
    BayErik
    Participant

    Thank you John. I just want to get this solved and get working with the software. Still can’t figure out what to do to get it working…..

    I have attached the screenshot of my error message.

    • This post was modified 2 years, 6 months ago by BayErik.
    Replied December 3, 2022 at 18:37 #3023283
    Brad
    Participant
    BayErik wrote:

    Thank you John. I just want to get this solved and get working with the software. Still can’t figure out what to do to get it working…..

    I have attached the screenshot of my error message.

    • This post was modified 2 years, 6 months ago by BayErik.

    Hi Erik,

    In Toontrack Product Manager, could you go to EZDrummer 3 > Show Details > Installation Info. What are the versions displayed. (Note: Please don’t post the serial number, which also displayed in the window)

     


    EZdrummer version: 3.0.5
    Operating system: macOS Ventura (13)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    Replied December 3, 2022 at 23:01 #3023372
    BayErik
    Participant

    Hey Brad.

    Below is an attached screenshot. EZDrummer 3 is on 3.0.5 for VST, AAX and Standalone.

    Replied December 3, 2022 at 23:13 #3023375
    Brad
    Participant
    BayErik wrote:

    Hey Brad.

    Below is an attached screenshot. EZDrummer 3 is on 3.0.5 for VST, AAX and Standalone.

    Thanks…. hmmm are you running the standalone application or as a plug-in from inside a DAW when you get the error message, or does it matter?


    EZdrummer version: 3.0.5
    Operating system: macOS Ventura (13)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    Replied December 3, 2022 at 23:21 #3023378
    BayErik
    Participant

    It happens when in standalone AND in my DAW. Same exact error message.

    Replied December 3, 2022 at 23:45 #3023385
    Brad
    Participant
    BayErik wrote:

    It happens when in standalone AND in my DAW. Same exact error message.

    I just removed and installed on one of my Windows VMs… sadly… it worked fine.

    Can you show me a screen print similair to this;

    Windows-VST3


    EZdrummer version: 3.0.5
    Operating system: Windows 10

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    Replied December 4, 2022 at 13:01 #3023529
    BayErik
    Participant

    Hey! Screenshot is attached below!

    Replied December 4, 2022 at 16:15 #3023579
    Brad
    Participant
    BayErik wrote:

    Hey! Screenshot is attached below!

    Good morning!
    That looks normal, unfortunately. So this what I suggest.

    uninstall EZDrummer 3, just the software, application and plugins. ( you shouldn’t need to uninstall the core library).

    go into Product Manager and use the ‘Clean Up’ button to remove all Toontrack downloads.

    Download a fresh copy of the EZD3 install package and (as you can guess) reinstall.


    EZdrummer version: 3.0.5
    Operating system: Windows 10

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    Replied December 5, 2022 at 00:29 #3023761
    BayErik
    Participant

    Hey Brad! Thanks for the reply. I am doing so right now. Just to be clear of any confusion, and this may be a dumb question but where exactly do i download a fresh install package of EZDrummer 3 itself? The only option i see is in Product Manager itself. (Screenshot below)

    I uninstalled EZDrummer via the uninstaller in Windows, but it still shows up as installed in My Products on my account at http://www.toontrack.com. In Product Manager it looks like this (see screenshot below).

    Kind regards,

    Erik

    • The post has been modified 3 times, last modified 2 years, 6 months ago by BayErik.
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