- I took this from an earlier post 2 years ago because this is exactly what’s happening to my system.
- I want to do a fresh install of the core SD3 and also the standalone version.
- Windows 10 pro
- The Toontrack Product Manager indicates that version 3.3.3 is installed
- BUT There is NO version installed on my system at all. To make sure I also removed orphaned register entries with Wise uninstaller.
- There is only an update option to click on.
- The button to uninstall is greyed out (not clickable)
- When I perform the Install Update
- Everything seems to go well at first, it extracts and starts the installation
- But when checking for the existing installation it throws the error that the Superior Drummer 64-bit.msi can not be found.
- This file is nowhere to be found on my system (maybe it should be in my crashed drive)
- So now I can’t run the update, because the original installation can not be found
- AND I can’t tell Toontrack Product Manager to freshly install from scratch.
- Below is also what occurs at time of install
- Select Superior Drummer 3 > Show Details > Update/Full Product Installer > Download
- After clicking on verify/install it starts installing and extracting the Superior Drummer 64-bit.msi file
- Then I have to choose a location and I install. (I tried to change location, and I also tried to install on my primary disk.
- But the installation stops with the following error:
- The feature you are trying to use is on a network resource that is unavailable, I don’t have any network recource).
- Clock OK to try again, or enter an alternate path to a folder containing the installation package ‘Superior Drummer 64-bit.msi’ in the box below.
- I can Browse to a location, but can not find it anywhere on the drive.
- In the Use source box this is already selected: C:\Users\wille\AppData\Local\Temp\{A5D7B50E-642B-47B3-9372-509F44F61CAA}\ but that doesn’t show the msi file
- When I browse through the temp files in that folder, there is 1 folder that contains the correct msi file. But if I select that one, I get an error as well: The file … is not a valid installation package for the product.
- In the Drummer 3 > Show Details > Installation Info it shows that version 3.1.2 is installed. The Uninstall Product button is unavailable, and I need to use the Windows10 Add/Remove Programs to manually uninstall.
- After canceling the install it gives this error: Error 1714. The older version op Superior Drummer 3 cannot be removed. Contact your technical support group
- So I hope there is a possibility to install from a full installer, since I guess that the Product Manager is downloading an update version at the moment.
I tried the following with no luck, the installer starts but I still get the 1714 error.
The message below is from a coder at toontracks 2 years ago.
Hi,
Are you using Windows 10 Pro? This is an issue that seems to happen only to a few Windows 10 Pro users. We can’t reproduce it on a clean Windows 10 Pro installation.
Here is a workaround:
- Start the Command Prompt application.
- Drag the .exe installer that you’re unable to start onto the Command Prompt window, so that the installer path gets inserted there. (If it is an installer downloaded by Product Manager, click “Show Details” and select “Open in Explorer” from the small menu located on the right side of that download, so that the .exe file that should be dragged gets revealed.)
- In the Command Prompt window, immediately to the right of the installer path, type the three characters ” /q” (a space, a slash and q) and nothing more.
- Once again, drag the installer to the Command Prompt window so its path again gets inserted. (Exactly like step 2, with the same file.)
- In the Command Prompt window, press Enter (Return). That should make the installer start.
Olof Hermansson – Toontrack
Coder
Superior Drummer 3 version: 3.3.3Operating system: Windows 10
