Topic: “Installer.app” needs to be updated.

Viewing 8 replies - 1 through 8 (of 8 total)

Replied September 13, 2022 at 02:50 #2973350
Brad
Participant
CoonTown wrote:

Have EZdrummer 3 and purchased a couple of midi packs. Went install them and got the following:

“Installer.app” needs to be updated. The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.

Now what? Already bought and paid for. Thank you.

EZdrummer version: 3.0.4
Operating system: macOS Monterey (12)

Download and install the Toontrack Product Manager then install your MIDI packs from Product Manager and that should work.

EZdrummer version: 3.0.4
Operating system: macOS Monterey (12)
Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)
- This post was modified 2 years, 9 months ago by Brad.
1
Thanked by: friis1978
Replied September 15, 2022 at 00:40 #2973956
CoonTown
Participant
Appreciate the reply, Brad. Already have the the PM installed. Downloading was easy – it’s actually getting them to “install” that’s the hangup. Is this an Apple thing / Toontrack thing? 32 vs 64 bit? Can’t move forward. Have British Invasion Grooves, etc..

Will reinstalling the PM cause me to loose everything I already own? Thank you!

EZdrummer version: 3.0.4
Operating system: macOS Monterey (12)

This post was modified 2 years, 9 months ago by CoonTown.
Replied September 15, 2022 at 04:40 #2973999
Brad
Participant

CoonTown wrote:

Appreciate the reply, Brad. Already have the the PM installed. Downloading was easy – it’s actually getting them to “install” that’s the hangup. Is this an Apple thing / Toontrack thing? 32 vs 64 bit? Can’t move forward. Have British Invasion Grooves, etc..

Will reinstalling the PM cause me to loose everything I already own? Thank you!

EZdrummer version: 3.0.4
Operating system: macOS Monterey (12)

This post was modified 2 years, 9 months ago by CoonTown.

Hi there

when you press “install” from PM you get the message about updating the installer app?

Reinstall of PM shouldn’t cause you to lose your stuff.

EZdrummer version: 3.0.4
Operating system: macOS Monterey (12)
Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)
Replied October 13, 2022 at 10:22 #2983391

frank.britt
Participant

Hi –

I am having exactly the same issue – with a twist –

In Product Manager, I try to update libraries, get a message during install that “one or more required files are missing – the format of this EZX on disk is not compatible with this update. Please reinstall the EZX before applying the update.”

When I try to reinstall (from the Product Manager) I get the error: “Installer” needs to be updated. The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.

I upgraded EZ Drummer 2, which turns out not to be compatible with my computer – is this the issue and can I revert to an earlier version?

Do i need to remove EZ drummer and reinstall, what?

Am on OS: Catalina 10.15.7 (iMac, 28 gig RAM, 1 TB drive)

EZdrummer version: 2.2.3
Operating system: macOS Catalina (10.15)

Replied October 13, 2022 at 13:19 #2983432

Petter
Moderator

frank.britt wrote:

Please reinstall the EZX before applying the update.

Hey Frank, In this case, I’d recommend that you delete the old EZX manually from your sound library folder and then install it again by clicking the red “Install Product” button in Product Manager.

Nashville EZX is one of the older libraries that may have the older format on your computer. Which ones are you getting the issue with?

The Nashville EZX folder can be removed from (the default location) Macintosh HD > Library > Application Support > EZDrummer and the name of the folder is EZX_Nashville

Petter Adsten - Toontrack
Support & Betatesting

Replied October 13, 2022 at 14:24 #2983450

frank.britt
Participant

Hi Petter-

I reinstalled EZ Drummer (version ) and have as said attempted to reinstall the specific library/plug ins –

Now, after uninstalling EZ Drummer, ad downloading the installation package, I get the same error message.

Replied October 13, 2022 at 14:55 #2983460

Petter
Moderator

It sounded like you tried to reinstall via Product Manager, but it is important in this case that you uninstall the old version manually. Did you manually delete the EZX folder (in our example EZX_Nashville) before trying to install via Product Manager again? Which EZX are you trying to reinstall?

When you install via Product Manager after you have deleted the EZX from disk, make sure that you use the installer directly via Product Manager and not by opening the DMG archive. You should get a red Install Product or Download Product button.

Petter Adsten - Toontrack
Support & Betatesting

This post was modified 2 years, 8 months ago by Petter.

Replied October 13, 2022 at 15:18 #2983471

frank.britt
Participant

Hi again –

deleted everything, restarted, reinstalled – seems to be downloading, installing, and updating as it should now.

Frank

1
Thanked by: Petter
Author

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Viewing 8 replies - 1 through 8 (of 8 total)

“Installer.app” needs to be updated.

EZdrummer Help

Viewing 8 replies - 1 through 8 (of 8 total)