Some help is requested here
I bought EZDrummer 3 with a few expansions last week, and was very aware of the terms of service how toontrack doesn’t give refunds if you download the product, fair enough.
But in my case Ezdrummer has been causing repeatable constant crashs via studio one. for context studio one has not crashed on me for a good 8 months after upgrading to windows 11.
If I add ezdrummer 3 to my projects I can repeatably cause studio one to crash on closing project every time, and also it will randomly crash during projects. no error message, just closes studio one all of a sudden.
I have been talking to support about this for the last week and sent video showing the issue, have been willing to help figure out the bug.. but also constantly told them that due to myself having workflow as a very important factor to me, due to this constant crashing and the software costing a good amount of money, I would like a refund as it is not something I would want to add to projects within the near future due to the issues I am having.
Unfortunately, they keep hoop-jumping me and denying the refund. any advice would be appreciated from the community and if anyone at toontrack sees this I would certainly like to speak with a manager.
I dont think its much to ask for presuming toontrack has good customer care.
Thanks
Dan
EZdrummer version: 3.0.3Operating system: Windows 11
