Topic: Custom & Vintage SDX won’t download — it just hangs | Toontrack

Custom & Vintage SDX won’t download — it just hangs

Superior Drummer 3 Help

Posted June 20, 2021 at 22:18 #2764230

Kirtland Peterson
Participant

Aloha from Honolulu,

I successfully updated 22 Toontrack items.

But, the Custom & Vintage SDX package won’t download.

It just “hangs” at about 1/6th downloaded, even after numerous Mac Pro restarts.

Any thoughts?

Mahalo!

Cat

Superior Drummer 3 version: 3.2.4
Operating system: macOS Big Sur (11)
Creator

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Replied June 20, 2021 at 23:47 #2764264

Olof Hermansson
Moderator

Hi,

What do you mean that it “hangs”? Does the download speed go to exactly zero and stays there? Is the Product Manager still responsive? Can the download be paused and resumed (even if it goes back to zero speed)?

A sample of the Toontrack Product Manager process might show me something, so when the download is “hung,” please open Applications > Utilities > Activity Monitor, select the Toontrack Product Manager process there, choose to sample the process and save it to a file which you then attach here.

Olof Hermansson - Toontrack
Coder
Author

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