Topic: Installation in Product Manager does not work!

Viewing 15 replies - 1 through 15 (of 16 total)

Replied January 16, 2021 at 19:14 #2696651

Mirkovic Dusan
Participant

Hello,

Problem solved! I accidentally closed the helper tool in the auto-start and therefore didn’t work.

Operating system: macOS Catalina (10.15)

1
Thanked by: lp59
Replied January 17, 2021 at 15:56 #2696896

Olof
Moderator

Mirkovic Dusan wrote:

Hello,

Problem solved! I accidentally closed the helper tool in the auto-start and therefore didn’t work.

Operating system: macOS Catalina (10.15)

Hi, could you please tell me how and where exactly you did that? Where is the helper tool possible to close/disable?

Olof Hermansson - Toontrack
Coder

1
Thanked by: lp59
Replied January 17, 2021 at 18:25 #2696941

Mirkovic Dusan
Participant

Hi Olof,

In “Cleaner One Pro” in the “Start-Agents” I have deactivated various, for me unknown programs, which are always started automatically (I wanted to save Mac’s resources). There I accidentally deactivated the “com.toontrack.installer.helper”. (see attached pic)
That was the reason why Product Manager stopped working.

Best Regards
Dusan

Operating system: macOS Catalina (10.15)
Replied January 18, 2021 at 09:39 #2697146

Olof
Moderator

Ah, thanks, good to know, when others get this error.

Olof Hermansson - Toontrack
Coder

Replied November 7, 2021 at 22:10 #2811499

a.user
Participant

Updating ezdrummer 2 and blues ezx.

In product manager, ezdrummer 2 updated.

Blues ezx sound library and midi pack does not update.

I get an error message

“A helper tool could not be installed.

The operation couldn’t be completed.

(CFErrorDomainLaunched error 9.)”

The EZDrummer forum subject

“INSTALLATION IN PRODUCT MANAGER DOES NOT WORK!”

was no help at all.

Where, When, How do I find and install whatever helper tool is needed?

Operating system: macOS Monterey (12)

Replied November 7, 2021 at 23:05 #2811517

Olof
Moderator

a.user wrote:

Updating ezdrummer 2 and blues ezx.

In product manager, ezdrummer 2 updated.

Blues ezx sound library and midi pack does not update.

I get an error message

“A helper tool could not be installed.

The operation couldn’t be completed.

(CFErrorDomainLaunched error 9.)”

The EZDrummer forum subject

“INSTALLATION IN PRODUCT MANAGER DOES NOT WORK!”

was no help at all.

Where, When, How do I find and install whatever helper tool is needed?

Operating system: macOS Monterey (12)

Please open Applications > Utilities > Terminal, copy the command/line below, paste it into the Terminal window and press Enter.
sudo launchctl enable system/com.toontrack.installer.helper
Then you will get a password prompt. Type in your computer/admin password (which will be invisible) and press Enter again. If there were no errors, you should most likely be able to use the installers now.

Olof Hermansson - Toontrack
Coder

Replied November 28, 2021 at 18:50 #2834447

Alfred Knödler
Participant

hi, I tried exactly that but it still does not work. I am on Big Sur.

Replied November 29, 2021 at 09:31 #2835975

Olof
Moderator

Alfred Knödler wrote:

hi, I tried exactly that but it still does not work. I am on Big Sur.

I see you have a support ticket, where you will get help. The above solution only works for CFErrorDomainLaunchd error 9, not error 2.

Olof Hermansson - Toontrack
Coder

Replied April 16, 2022 at 13:58 #2906305

Lutz Bienefeld
Participant

Thanks For Help. Perfekt for Monterey

Replied November 21, 2022 at 20:24 #3001079

SCOTT SMITH
Participant

Hello. I have 4 updates boxes under EZ Keys that do not ever close despite multiple installations. See attached screenshot. I’d like to close these and have the “Ready to Use” check illuminate. May I have assistance on accomplishing this, please? Thanks.

Operating system: Windows 11
This post was modified 1 year, 5 months ago by SCOTT SMITH.

Replied November 21, 2022 at 21:12 #3001135

John
Moderator

Hi Scott,

is it the same after closing the PM and reopening?

If you click ‘Show Details’ and then the ‘Installation Info’ tab, what is listed there?

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied January 4, 2023 at 19:32 #3041180

electrodrum78
Participant

A required helper tool could not be installed

The operation couldn’t be completed.

(kSMEErrorDomainFramework error 4098 – There was an error in the CodeSigning Subsystem.)

I own ezdrummer2, jazz, southersoul, and today I paid for kicks and snares. I am unable to update anything and I can’t install what I just paid for. I am on a mac pro with 10.8

Where is a download for the helper tool?

Operating system: OS X Mountain Lion (10.8)

Replied January 5, 2023 at 10:15 #3041363

Olof
Moderator

electrodrum78 wrote:

A required helper tool could not be installed

The operation couldn’t be completed.

(kSMEErrorDomainFramework error 4098 – There was an error in the CodeSigning Subsystem.)

I own ezdrummer2, jazz, southersoul, and today I paid for kicks and snares. I am unable to update anything and I can’t install what I just paid for. I am on a mac pro with 10.8

Where is a download for the helper tool?

Operating system: OS X Mountain Lion (10.8)

That’s unusual. If restarting the computer does not help, please contact support (https://www.toontrack.com/faq/how-do-i-contact-support/) for troubleshooting.

Olof Hermansson - Toontrack
Coder

Replied January 6, 2023 at 17:41 #3041644

electrodrum78
Participant

Hi Olof, I have already contacted support and created a ticket. Yes, after paying for the add on (kicks and snares)and trying to install it and seeing an error 4098 (cannot download an install helper) I do find it odd. I really find a lot of people not really having much luck with any help from anyone at Toontrack is also unusual. Perhaps someone somewhere would have a list of error codes, since the codes exist, and someone created them.

Operating system: OS X Mountain Lion (10.8)

Replied January 9, 2023 at 10:51 #3042449

Olof
Moderator

This error code is Apple’s and their description of the error is just “an error in the CodeSigning subsystem.” It happened when the installer tried to install (not download) its helper tool (which is included in the installer), so that it will be able to get administrator privileges needed for installing the EZX. It will be investigated in the ticket you opened.

Olof Hermansson - Toontrack
Coder
Author

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